Removing Paper Jams from the Front Side of the Machine

Article ID: ART127734 | Date published: 05/12/2015 | Date last updated: 08/17/2015
 

Solution

Removing Paper Jams from the Front Side of the Machine

When <OPEN PRINTER COVER> or <PAPER JAM/LIFT PANEL TO OPEN> appears on the display, remove jammed paper from the inside of the machine.

1. Push the open button.

If you are using the multi-purpose tray, close it before opening the front cover.

2. Open the front cover.

3. Remove the toner cartridge from the machine.

important:
  • Remove watches and any bracelets or rings when touching the inside of the machine. These items might be damaged if they come into contact with the parts inside of the machine.
  • To avoid exposing the toner cartridge to light, place it in its protective bag or wrap it in a thick cloth.
  • Do not open the drum protective shutter on the toner cartridge. Print quality may deteriorate if the drum surface is exposed to light or is damaged.
note:

Always hold the toner cartridge by its handle.

4. Remove the jammed paper from inside of the machine.

4-1. Lift the transport guide by its corner tab and hold it.

4-2. Slide and push the jammed paper into the machine until the front edge of jammed paper comes out.

4-3. Remove the Jammed paper from the machine.

When the jammed paper was not removed.

4-1. Lift the roller cover by its center tab and hold it.

4-2. Remove the Jammed paper from the machine.

5. Align the toner cartridge to the guides in the machine and slide the cartridge completely into the machine until it stops.

6. Close the front cover.

important:

Be careful not to get your fingers caught.

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