Paper Jams
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| Issue |
 Note
- If you need to turn off the printer to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the printer.
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| Cause |
Paper Is Jammed in the Paper Output Slot or the Rear Tray
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Summary
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Remove the paper following the procedure below.
- Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.
Note
- If the paper tears and a piece remains inside the printer, turn the printer off, open the Scanning Unit (Cover), and remove the paper. Be careful not to touch the components inside the printer. After removing all paper, close the Scanning Unit (Cover), and turn the printer back on.
- If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
- Reload the paper, and press the OK button on the printer.
If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
Note
- When reloading the paper, confirm that you are using the correct paper and are loading it correctly.
- A5 sized paper is suited to printing documents consisting mainly of text. We do not recommend using such paper to print documents with photos or graphics, since the printout may curl and cause paper exit jams.
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| Cause |
In other cases
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Summary
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Make sure of the following:
- Check 1: Are there any foreign objects around the Paper Output Slot?
- Check 2: Are there any foreign objects in the Rear Tray?
If there are any foreign objects in the Rear Tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object.
- Check 3: Is the paper curled?
Load the paper after correcting its curl.
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If you are unable to remove the jammed paper,
OR if you have removed the jammed paper but the printer continues to indicate a jam, the printer will require servicing.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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