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Resolve Paper Jam - PIXMA MP250 / MP270 Printer

Article ID: ART131354 | Date published: 05/12/2015 | Date last updated: 05/12/2020
 

Description

Learn how to remove a paper jam from the PIXMA MP250 / MP270 printer.

 

Solution

Follow the instructions below to removed a paper that is jammed in either the rear tray or the paper output slot.

 Printer image is just for show and may not match your actual model.


 

Before you begin

If you turned off the machine, all print jobs in the queue will be canceled.





Remove paper jam

  1.  Slowly pull the paper out, either from the rear tray or the output slot, whichever is easier.

  1. If a piece of paper remains inside the printer, turn the machine off and open the scan cover to remove the paper.

 Be careful not to touch the components inside the machine.

  1. If you can't pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

  2. After you have removed the paper, close the scan cover and turn the printer back on.

  3. Reload the paper, and select Stop / Reset on the printer.

  • When you reload the paper, confirm that you are using the correct paper and that you load it correctly.



Good to know

To prevent paper jams, make sure of the following.

  • There are no foreign objects around the paper output slot.

  • There are no foreign objects in the rear tray.

  • If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.

 

  • Paper is not curled.
     If you are using curled paper we recommend that you print one sheet at a time.

    • For plain paper, turn the paper over and reload it to print on the other side.
       If you leave the paper loaded on the rear tray for a long time, it may cause the paper to curl. Store unused paper in the package resting flat to avoid paper curling.

    • If the paper curl is larger the paper may be smudged or may not be fed properly. Follow the instructions below to correct the paper curl.

      • Roll up the paper in the opposite direction to the paper curl as shown below.

  • Check that the paper is now flat.

 


If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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