When the Paper Is Smudged/Printed Surface Is Scratched - MP250 / MP270
Article ID: ART131362 | | | Date published: 05/12/2015 | | | Date last updated: 08/17/2015 |
Description
When the Paper Is Smudged/Printed Surface Is Scratched - MP250
Solution
Paper Is Smudged/Printed Surface Is Scratched | |
Issue |
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Cause |
Check 1: Did you confirm the paper and print quality settings? |
Summary |
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Cause |
Check 2: Is the appropriate type of paper used? Check the followings: |
Summary |
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Cause |
Check 3: Load the paper after correcting its curl. |
Summary |
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In this case, load the paper with the other side facing up. It may resolve the problem.
We recommend putting unused paper back into the package and keeping it on a level surface.
If the curl on the four corners of the paper is more than 0.1 inch / 3 mm (A) in height, the paper may be smudged or may not be fed properly. In such cases, follow the procedure described below to correct the paper curl.
1. Roll up the paper in the opposite direction to the paper curl as shown below.
2. Check that the paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
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Cause |
Check 4: If you are printing on thick paper, select the Prevent paper abrasion setting. |
Summary |
Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. If you notice abrasion even with the media type set correctly to match the loaded paper, set the machine to prevent paper abrasion by using the Operation Panel or the printer driver.
Print speed is reduced if you are selecting the Prevent paper abrasion setting.
* Deactivate the Prevent paper abrasion setting once printing is complete. If not, this setting remains enabled for all subsequent print jobs.
Press the Maintenance button repeatedly until r appears on the LED, then press the Black button to enable the Prevent paper abrasion function.
To disable the Prevent paper abrasion function, press the Maintenance button repeatedly until r appears on the LED, then press the Color button.
Open the printer properties dialog box, and in Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send.
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Send.
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Cause |
Check 5: If the intensity is set high, reduce the Intensity setting in the printer driver and try printing again. |
Summary |
If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion.
Reduce the Intensity setting in the printer driver and try printing again.
1. Open the printer properties dialog box.
2. On the Main sheet, select Manual for Color/Intensity, and then click Set.
3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity.
1. Open the Print dialog box.
2. Select Color Options in the pop-up menu.
3. Drag the Intensity slide bar to set the intensity.
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Cause |
Check 6: Is printing performed beyond the recommended printing area? |
Summary |
If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
Resize your original document in your application software.
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Cause |
Check 7: Is the Platen Glass dirty? |
Summary |
Clean the Platen Glass.
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Cause |
Check 8: Is inside of the machine dirty? |
Summary |
When performing duplex printing, the inside of the machine may become stained with ink, causing the printout to become smudged.
Perform the Bottom Plate Cleaning to clean the inside of the machine.
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Cause |
Check 9: Set Ink Drying Wait Time longer |
Summary |
Doing so gives the printed surface enough time to dry so that paper smudged and scratched are prevented.
1. Make sure that the machine is turned on.
2. Open the printer properties dialog box.
3. Click the Maintenance tab and then Custom Settings.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Send.
5. Confirm the message and click OK.
1. Make sure that the machine is turned on.
2. Open the Canon IJ Printer Utility.
3. Select Custom Settings in the pop-up menu.
4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click Send.
5. Confirm the message and click OK.
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Cause |
Check 10: Is the paper scratched by other loaded paper? |
Summary |
Depending on the media type, the paper may be scratched by other loaded paper when feeding from the Rear Tray. In this case, load one sheet at a time.
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SIMS Doc Id
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