If [Check RX fax info] is set to ON, the fax will check the recipient's fax information and confirm the fax information matches the dialed number.
Solution
Check RX Fax Info
If [Check RX fax info] is set to ON, your fax will check that the recipient's fax information is available and confirm the fax information matches the dialed number. If your machine does not detect the recipient's fax information or the information does not match the dialed number, an error will appear and your sent fax will not complete.
Follow this procedure to check and change the [Check RX fax info] setting.
Press the <FAX> button.
Press the <Menu> button.
On the FAX menu window, press the left or right arrow button () to select [Settings] then press <OK>.
On the Settings window, press the left or right arrow button () to select [Device settings] then press <OK>.
On the Device settings menu, press the up or down arrow ( ) button to select [FAX settings] then press <OK>.
On the FAX settings menu, press the up or down arrow () button to select [Transmission settings] then press <OK>.
On the Transmission settings menu, press the up or down arrow () button to select [Check RX fax info] then press <OK>.
Press the up or down arrow () button to select [OFF] and then press <OK>.
Press the <COPY> button to return the printer to standby mode.
) to select [Settings] then press <OK>.
) button to select [FAX settings] then press <OK>.