Replacing the print head

The print head may need replacing if, after all print head and ink tank troubleshooting has been performed:

• The nozzle test appears broken or to have horizontal white streaks.
• One or more of the colors is missing from the Nozzle Test.
• The colors are incorrect on the Nozzle Test.
• A print head error is indicated on the unit.
• The printer powers off when the print head is installed.

If your printer is still under warranty :


For toll-free technical support, please call 1 (800) OK-CANON (1-800-652-2666) during regular business hours (Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays).

If your printer is no longer under warranty :

• If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
  
  Or if you still need help, visit our Canon Community by clicking the button below to get answers:
  
  

  
  
  
  
  
  
  
  ____________________________________________________________________________________________

  
   
• If your out of warranty printer is determined to have a hardware problem, you have the option to purchase, at discounted pricing and free next business day shipping , a new or refurbished product from our current product line, which includes units with Canon's new ChromaLife inks, PIXMA Technology, and a limited manufacturer's warranty.
   
• You may purchase a print head* by calling 1 (800) OK-CANON (1-800-652-2666) between 8:00 a.m. and 12:00 a.m. midnight, ET, Monday through Sunday. When calling, speak the term "order parts" when the speech routing system asks the reason for your call. You will immediately be routed to the Parts Desk for assistance. Be sure to have your model number (iX7000) or part number (QY6-0066-000) ready for the sales person.
  
  * Please be aware that a print head may not correct the issue and the part is not returnable.