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What to do if the MP Drivers installation does not start or will not proceed past the Printer Connection screen - MP990

Article ID: ART132405 | Date published: 05/12/2015 | Date last updated: 08/17/2015
 

Description

What to do if the MP Drivers installation does not start or will not proceed past the Printer Connection screen - MP990

Solution

Cannot Install the MP Drivers
Issue


Cause

If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
Summary

Start the installation following the procedure below.
1.Click Start then My Computer.
In Windows XP, click Start then My Computer.
In Windows 2000, double-click the My Computer icon on the desktop
2.Double-click the CD-ROM icon on the displayed window.
If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
Double-click the CD-ROM icon on your desktop to start installation.
If the contents of the CD-ROM are displayed, double-click Setup.
NOTE
  • If the CD-ROM icon is not displayed, try the followings:
Remove the CD-ROM from your computer, then insert it again.
Restart your computer.
  • If the icon is still not displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. In this case, contact your Canon service representative.
Cause

If you are unable to proceed beyond the Printer Connection screen:
Summary

If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the machine and is connected to the computer, and then follow the procedure below to reinstall the MP Drivers.
NOTE
In Windows Vista, The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, wait for a while. If you still cannot proceed to the next step, follow the procedure below to reinstall the MP Drivers.
Cause


Summary

1. Click Cancel on the Printer Connection screen.
2. Click Start Over on the Installation Failure screen.
3. Click Back on the screen that appears next.
4. Click Exit on the PIXMA XXX screen, then remove the CD-ROM.
5. Turn the machine off.
6. Restart the computer.
7. Make sure that you have no application software running.
8. Insert the CD-ROM again, then perform Easy Install to install the MP Drivers.
Cause

In other cases:
Summary

Follow the procedure described in your setup manual to reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers.
If you reinstall the MP Drivers, perform Custom Install on the Setup CD-ROM, then select MP Drivers.
NOTE
If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.

Deleting the Unnecessary MP Drivers
Solution

Windows

The MP Drivers you no longer use can be deleted.
When deleting the MP Drivers, first exit all programs that are running.
The procedure to delete the unnecessary MP Drivers is as follows:


  • When There is an Uninstaller


1. Start the uninstaller
- In Windows Vista, select the Start menu -> All Programs -> "Your model name" -> MP Drivers Uninstaller.
- In Windows XP, select the start menu -> All Programs -> "Your model name" -> MP Drivers Uninstaller.
- In Windows 2000, select the Start menu -> Programs -> "Your model name" -> MP Drivers Uninstaller.
The MP Drivers Uninstaller dialog box is displayed.
IMPORTANT
In Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling or starting software.
This dialog box appears when administrative rights are required to perform a task.
When you are logged on to an administrator account, click Continue or Allow to continue.
Some applications require an administrator account to continue. When you are logged on to a standard account, switch to an administrator account, and restart the operation from the beginning.


2. Execute the uninstaller
Click Execute. When the confirmation message appears, click Yes.
When all the files have been deleted, click Complete.
The deletion of the MP Drivers is complete.
IMPORTANT
Printer driver and scanner driver (ScanGear) will be deleted when you uninstall the MP Drivers.


  • When There is No Uninstaller


When there is no uninstaller in the Start menu of Windows Vista, follow these steps:


1. Select the printer to be deleted
Select the Start menu -> Control Panel -> Hardware and Sound -> Printers.
Click the model to delete, then press the Alt key on your keyboard. On the File menu, click Delete.


2. Delete the printer
When the User Account Control dialog box appears, click Continue. Then when the confirmation message appears, click Yes.
The icon is deleted.


3. Select the printer driver to be deleted
Press the Alt key. On the File menu, select Run as administrator, and then click Server Properties....
When the User Account Control dialog box appears, click Continue.
Click the Drivers tab. In the Installed printer drivers list, click the printer to delete.


4. Delete the printer driver
When you click Remove..., Remove Driver And Package dialog box is displayed.
Select Remove driver and driver package, and then click OK.
In the confirmation dialog box, click Yes.
When data collection is completed in the Remove Driver Package dialog box, click Delete.


5. Click OK
The deletion of the printer driver is complete.
IMPORTANT
You may not be able to delete the printer driver properly from the Installed printer drivers list.
If this happens, restart your computer, and try again.


Macintosh

The printer driver you no longer use can be deleted. Before deleting a printer driver, disconnect the cable that connects the printer to the computer.
The procedure to delete the unnecessary printer driver is as follows:
Printer driver cannot be deleted unless you login as a user with the administrative right. On an administrative user, refer to the Macintosh manuals.
When you delete the printer driver in this way, all the printer drivers for Canon printers, which are installed on your computer, are deleted. You cannot select and delete the printer driver of a specific model.


  • For Mac OS X v.10.5.x


1. Open System Preferences, and select Print & Fax


2. Delete the Canon IJ printer from the printer list
From the printer list, select all the registered Canon IJ printers and click -.


3. Delete the printer driver
One by one, double-click the volume icon, Library folder, Printers folder, and Canon folder to which you installed the printer driver, and place the BJPrinter folder into the Trash.
One by one, double-click the volume icon, Library folder, and CFMSupport folder to which you installed the printer driver, and place the "BJExtDDI.cfm" file into the Trash.


4. Restart the computer
Empty the Trash and restart your computer.


  • For Mac OS X v.10.4.x and Mac OS X v.10.3.9


1. Launch the Printer Setup Utility


2. Delete the Canon IJ printer from the printer list
From the printer list, select all the registered Canon IJ printers and click icon Delete.


3. Delete the printer driver
One by one, double-click the volume icon, Library folder, Printers folder, and Canon folder to which you installed the printer driver, and place the BJPrinter folder into the Trash.
One by one, double-click the volume icon, Library folder, and CFMSupport folder to which you installed the printer driver, and place the "BJExtDDI.cfm" file into the Trash.


4. Restart the computer
Empty the Trash and restart your computer.

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