Confirm that the recommended ink tanks are installed properly MP560
Article ID: ART132589 | Date published: 05/12/2015 | Date last updated: 08/17/2015
 

Description

Confirm that the recommended ink tanks are installed properly.

Solution

Ink Tank

When replacing the ink tanks, confirm that the new ink tanks are installed properly. If the ink tanks are not locked into place, paper may not be fed properly, or ink may not be supplied to the print head.

Recommended Ink Tanks:

Color:

Model:

Ink Tank:

Black

CLI-221BK

Magenta

CLI-221M

Yellow

CLI-221Y

Black

PGI-220BK

Cyan

CLI-221C

When the ink tanks run out of ink, follow the procedure below to replace them.
IMPORTANT
Handling ink
  • To maintain optimal print quality, we recommend the use of specified Canon brand ink tanks. Refilling the ink is not recommended.
  • If you remove an ink tank, replace it immediately. Do not leave the machine with ink tanks removed.
  • Use new ink tanks for replacement. Installing used ink tanks may cause the nozzles to clog. Furthermore, with such ink tanks, the machine will not be able to inform you when to replace the ink tanks properly.
  • Once an ink tank has been installed, do not remove it from the machine and leave it out in the open. This will cause the ink tank to dry out, and the machine may not operate properly when it is reinstalled. To maintain optimal printing quality, use an ink tank within six months of first use.
NOTE
Color ink may be consumed even when printing a black-and-white document or when black-and-white printing is specified.
Every ink is also consumed in the standard cleaning and deep cleaning of the Print Head, which may be necessary to maintain the machine's performance. When an ink tank is out of ink, replace it immediately with a new one.


1. Make sure that the power is turned on, and open the Paper Output Tray gently.


2. Lift the Scanning Unit (Cover) until it stops.
The Print Head Holder moves to the replacement position.
CAUTION
Do not hold the Print Head Holder to stop or move it forcibly. Do not touch the Print Head Holder until it stops completely.
IMPORTANT
  • Do not place any object on the Document Cover. It will fall into the Rear Tray when the Document Cover is opened and cause the machine to malfunction
  • Be sure to lift the Scanning Unit (Cover) with the Document Cover closed.
  • Do not touch the metallic parts or other parts inside the machine.
  • If the Scanning Unit (Cover) is left open, the Print Head Holder moves to the right. In this case, close and reopen the Scanning Unit (Cover).
NOTE
The machine may make operating noise when the Print Head Holder moves to the replacement position.


3. Remove the ink tank with the lamp flashing fast.
Push the tab (A) and lift the ink tank to remove.
Do not touch the Print Head Lock Lever (B).
IMPORTANT
  • Handle the ink tank carefully to avoid staining of clothing or the surrounding area.
  • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables.
NOTE
  • Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks.
  • For details on ink lamp flashing speed, see [Checking the Ink Status ]


4. Prepare the new ink tank.
(1) Take a new ink tank out of its package, pull the orange tape in the direction of the arrow to peel it off, then remove the film .

IMPORTANT
Make sure that the film is completely removed from the air hole (C).
If the air hole is blocked with the remaining film, ink may leak out or may not eject properly.


(2) Hold the orange protective cap (D) as indicated in the figure below, then twist and remove it from the bottom of the ink tank.
Remove the protective cap while holding it to prevent the ink from staining your fingers.
Discard the protective cap once it is removed.

IMPORTANT
Do not touch the electrical contacts (E) on the ink tank. It can cause the machine to malfunction or become unable to print.


IMPORTANT
  • If you shake the ink tank, the ink may spill out and stain your hands and the surrounding area. Be careful to handle the ink tank.
  • Do not squeeze the side of ink tanks as this may cause the ink to leak out.
  • Be careful not to stain your hands and the surrounding area with ink on the removed protective cap.
  • Do not reattach the protective cap once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables.
  • Do not touch the open ink port once the protective cap is removed, as this may prevent the ink from being ejected properly.


5. Install the new ink tank.
(1) Insert the front end of ink tank into the Print Head at a slant.
Make sure that the position of the ink tank matches the label.

(2) Press the mark (Push) on the ink tank until the ink tank snaps firmly into place.
Make sure that the ink lamp lights up red.
IMPORTANT
  • You cannot print if the ink tank is installed in the wrong position. Be sure to install the ink tank in the correct position according to the label on the Print Head Holder.
  • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks.


6. Lift the Scanning Unit (Cover) slightly, and then close it gently.

NOTE
  • If the error message appears after the Scanning Unit (Cover) is closed, refer to [
  • When you start printing after replacing the ink tank, the machine starts cleaning the Print Head automatically. Do not perform any other operations until the machine completes the cleaning of the Print Head.
  • If printed ruled lines are misaligned or the print head position is misaligned, adjust the print head position.
  • The machine may make noise during operation.




You can check the ink status on the LCD or with ink lamps.


With the LCD on the Machine

1. Make sure that the power is turned on, and press the HOME button.
2. Press the left Function button.
Check if any symbol (A) appears on the remaining ink volume screen.
Sufficient ink is left for printing if no symbol appears.

The ink with (Ink low) is running low. You can continue printing for a while, but we recommend you to have a new ink tank available.
NOTE
You can also check the ink status on a screen of the LCD displayed while printing.


With Ink Lamps

1. Make sure that the power is turned on, and open the Paper Output Tray gently.
2. Lift the Scanning Unit (Cover) until it stops.
The Print Head Holder moves to the replacement position.

3. Check the ink lamps.

Close the Scanning Unit (Cover) after confirming the ink lamp status.



Ink lamp is on
The ink tank is correctly installed and there is sufficient ink left for printing.


Ink lamp is flashing
  • Flashing slowly (at around 3-second intervals)
...Repeats
Ink is low. You can continue printing for a while, but we recommend you to have a new ink tank available.
  • Flashing fast (at around 1-second intervals)
...Repeats
The ink tank is installed in the wrong position or it is empty. Make sure that the ink tank is installed in the correct position as indicated by the label on the Print Head Holder. If the position is correct but the lamp flashes, the ink tank is empty. Replace it with a new one.

Ink lamp is off

The ink tank is not installed properly or the function for detecting the remaining ink level is disabled. If the ink tank is not installed properly, press the mark (Push) on the ink tank until the ink tank clicks into place. If it does not click into place, make sure that the orange protective cap has been removed from the bottom of the ink tank. If the function for detecting the remaining ink level is disabled, replace the ink tank with a new one.

If the ink lamp is still off after reinstalling the ink tank, there has been an error and the machine cannot print. Check the error message displayed on the LCD.





If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
NOTE
  • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low.
  • The print head alignment pattern is printed in black and blue.


You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use paper that is white and clean on sides.


1. Make sure that the power is turned on.


2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette.


3. Open the Paper Output Tray gently, and open the Output Tray Extension.


4. Print the print head alignment sheet.
(1) Select Settings on the HOME screen, and press the OK button.
The Settings screen will appear.
(2) Select Maintenance , and press the OK button.
The Maintenance screen will appear.
(3) Select Auto head align, and press the OK button.
The confirmation screen will appear.
(4) Select Yes, and press the OK button.
The print head alignment sheet will be printed.
IMPORTANT
  • Do not touch any printed part on the print head alignment sheet.
  • Be careful not to get the print head alignment sheet dirty. If the sheet is stained or wrinkled, it may not be scanned properly.


(5) When the message "Did the patterns print correctly?" appears, confirm that the pattern is printed correctly, select Yes, then press the OK button.


5. Scan the print head alignment sheet to adjust the print head position.
(1) Load the print head alignment sheet on the Platen Glass.
Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark on the upper left corner of the sheet with the alignment mark ( ).
(2) Close the Document Cover gently, and press the OK button.
The machine starts scanning the print head alignment sheet, and the print head position will be adjusted automatically.
When adjusting the print head position is completed, remove the print head alignment sheet on the Platen Glass.
IMPORTANT
  • Do not open the Document Cover or remove the print head alignment sheet on the Platen Glass until adjusting the print head position is completed.
  • If the massage "Failed to scan." appears, press the OK button and confirm the following:
- The Platen Glass and print head alignment sheet are not dirty.
- The print head alignment sheet is placed in the correct position with the printed side facing down.

NOTE
  • Press the HOME button to exit the Settings menu and display the HOME screen.
  • If the print results are still not satisfactory after adjusting the print head position as described above, adjust the print head position manually from a computer.
  • To print and check the current head position adjustment values, select Head alignment print in the Maintenance menu.



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