LCD Error Messages - MP640 / MP640R

Article ID: ART133121 | Date published: 05/12/2015 | Date last updated: 07/30/2019
 

Description

Error / Support Codes - MP640 / MP640R

 

Solution

If an error message is displayed on the LCD, take the corresponding action described below.

The following ink may have run out. Replacing the ink tank is recommended. U041

If the lamp on the ink tank is flashing, ink may have run out.

Replacing the ink tank is recommended.

If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.

 

Print head is not installed.Install the print head.U051The type of print head is incorrect.Install the correct print head.U052

Follow the directions given in your setup sheet to install the Print Head.

If the Print Head is already installed, remove the Print Head once and then reinstall it.

If the error is not resolved, the Print Head may be damaged.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

 

Some ink tanks are not installed in place. U072 / More than one ink tank of the following color is installed. U071

  • Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
     
  • More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
 

 

The remaining level of the following ink cannot be correctly detected. Replace the ink tank. U130

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

Printing with an ink tank that was once empty may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining ink level for the ink tank(s) in question. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.

 Note

  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.
 

The following ink tank cannot be recognized. U043 U140 U150

 

The following ink has run out. Replace the ink tank. U163

Ink has run out. (The lamp on the ink tank flashes.)

Replace the ink tank and close the Scanning Unit (Cover).

Printing under the current condition may damage the machine.

If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.

With this operation, the printer will stop monitoring the remaining ink level for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

 

 Note

  • If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.
 
Rear tray
There is no paper. Load paper and press [OK].
Confirm that the rear tray is selected as the paper source. Set the paper in the rear tray, and press the OK button
 
Cassette.
There is no paper. Load paper and press [OK].
Confirm that the cassette is selected as the paper source. Set the paper in the cassette, and press the OK button
 
The paper is jammed.
Clear the paper and press [OK]
Remove the jammed paper and press the OK button
 

There are no photos in memory card. / No photo data in USB flash drive.

  • There is no image data saved on the memory card or the USB flash drive that can be read by this machine.
     
  • The machine may not recognize the file if the file name or the folder path contains certain characters. Use only alphanumeric characters.
     
  • Photo data edited or processed on a computer must be printed from the computer.

 Note
  • When a photo was processed on a computer is selected, "?" is displayed on the LCD.
 

The ink absorber is almost full. Press OK to continue printing.

The ink absorber is becoming full.

The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning.

Press the OK button to cancel the error so you can continue printing. 

When the ink absorber becomes full, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

 

Printer error has occurred 

The machine error has occurred.

 

Timeout error has occurred. Press OK.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

 

The device may be incompatible. Remove the device and check the manual supplied with the connected device

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive.
     
  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
 
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.

If the error is still not resolved, check if you can print another photograph.
 

Auto head align has failed. Press OK and repeat operation.

  • Print Head nozzles are clogged. Press the OK button to dismiss the error, and print the nozzle check pattern to check the status of the Print Head.
     
  • Paper of size other than A4 or Letter is loaded in the Rear Tray. Press the OK button on the machine to dismiss the error, then load a sheet of supplied paper (Paper For Print Head Alignment) or A4/Letter-sized Canon Matte Photo Paper MP-101 with the printing side (whiter side) facing UP in the Rear Tray. For Automatic Print Head Alignment, always load paper in the Rear Tray.
     
  • The Paper Output Slot is exposed to strong light. Press the OK button to dismiss the error message, and then adjust your operating environment and/or the position of the machine so that the Paper Output Slot is not exposed directly to strong light.

After carrying out the above measures, if the problem continues after aligning the Print Head again, press the OK button to dismiss the error, and then perform Manual Print Head Alignment.
 

An unsupported USB hub is connected. Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

 

B200 Printer error has occurred. Unplug the power cord . Service is required.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
 

Unfortunately, this is an unrecoverable hardware error and repairs are no longer available for this product due to its age. If you wish to move up to a newer product, please contact our Customer Support team at (866) 443-8002 to explore your options. Unplug the power cord and contact the service center.  Turn off the machine, and unplug the power cord of the machine from the power supply. 

 

**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual

"****" is displayed in the alphanumeric character and depends on the error occurred.
 

  • 5100/5110 is displayed:

    Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the Print Head Holder from moving, and turn on the machine again.


 Important
  • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
 

 

  • 6000 is displayed:

    If any object is placed in front of the machine, remove it.

    Open the Paper Output Tray gently, then turn the power off and back on.
     
  • In other cases:

    Turn off the machine, and unplug the power cord of the machine from the power supply.

    Plug the machine back in and turn the machine back on.

    If the error persists, the printer will require servicing.

    If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
     
 

Scanner is not operating correctly.

Turn off the machine, and unplug the power cord of the machine from the power supply.

After a while, plug the power cord of the machine back in, and then turn on the machine. 

 

The card is currently writable from PC. Set to [Not writable from PC]

The Card Slot is set to Writable from USB PC or Writable from LAN PC.

You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from PC. After writing on the memory card, set to Not writable from PC again.

 

 

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