Check ink

U051/U052/U053/U059

The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

If the error is not resolved, the FINE Cartridge may be damaged.

Check ink

U075/U076

Make sure that each FINE Cartridge is installed in the correct position.

Check ink

U140

The FINE Cartridge may not be compatible with this machine.

Install the FINE Cartridge compatible with this machine.

Check ink

U150

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

If the error is not resolved, the FINE Cartridge may be damaged. 

Check ink

U162

Ink may have run out. Replace the FINE ink cartridge.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Note

• If the function for detecting the remaining ink level is disabled, is displayed on the LCD.
   

• Since printing in this condition may cause the contents of the fax to be lost, the machine stores received faxes in memory without printing until the FINE Cartridge is replaced. Print the fax stored in memory manually after replacing the FINE Cartridge. You can set the machine to print received faxes forcibly without storing them in memory, but a part of contents or all contents of the fax may not be printed.

Check ink

U163

Ink has run out.

Replace the ink cartridge and close the Scanning Unit (Cover).

If printing is in progress and you want to continue printing, press the Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Note

• If the function for detecting the remaining ink level is disabled, is displayed on the LCD.
   

• Since printing in this condition may cause the contents of the fax to be lost, the machine stores received faxes in memory without printing until the FINE Cartridge is replaced. Print the fax stored in memory manually after replacing the FINE Cartridge. You can set the machine to print received faxes forcibly without storing them in memory, but a part of contents or all contents of the fax may not be printed.

Contact service center

The ink absorber is almost full.

Press the machine's OK button to continue printing. 

When the ink absorber is full, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

5B00

Printer error has occurred

The machine error has occurred.

Timeout error

Press [OK]

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device

Disconnect the cable from direct print port

Unsupported USB hub

Remove hub

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

B200

Printer error has occurred

Contact service center

You may be able to recover from this error by replacing the ink cartridges.

 Learn more about troubleshooting the B200 error.

Important

• If you disconnect the power plug, all the documents stored in memory are deleted.

****

Printer error has occurred

"****" is displayed in the alphanumeric character and depends on the error occurred.

Load paper

Load paper and press [OK]

Reload the paper correctly and press the OK button.

Note

• When sending faxes before printing out received data, press the Stop button to resolve the error. After you press the Stop button to resolve the error, ensure to press the FAX button in order to print out data remained in memory.

Document in ADF

Press [OK]

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.

Failed to scan document

Press [OK]

No document in the ADF.

Press the OK button to resolve the error, then operate again after loading documents.

Close the feeder cover

[OK] ->Eject the document

Documents remain in the ADF.

Press the OK button to eject documents and press the Stop button to stop ejecting.
To continue scanning, operate on the application. The scanning from the ADF may not be supported depending on your application software. For details, refer to the instruction manual of your application.

Document too long

Press [OK]

The document is too long or is jammed in the ADF.

Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.

Open the paper output tray

[OK] ->Continue printing

Open the Paper Output Tray, then OK button.

Cover is open

You opened the Scanning Unit (Cover) during an operation.

Return the Scanning Unit (Cover) to its original position.

Paper jammed

Clear paper jam and press [OK]

If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.

Auto redial

The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.

Hang up phone

The handset is not placed in the handset cradle correctly.
Replace the handset correctly.

Try again in B&W

The recipient's fax machine is not color-compatible.
Press the Black button to resend the fax. Alternatively, you can set Color transmission to If incompatible, B&W.

No tone detected

The telephone line cable with a modular plug may not be plugged in properly.
Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.

Received in memory

If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically.
 

Note

• To print the received faxes automatically, select ON for Auto print in User settings.
   

• When OFF is selected for Auto print in User settings, print the faxes stored in memory from the Memory reference screen.
   

• If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later.

Busy/no signal

Memory is full

Check page size

Paper other than A4, Letter-, or Legal-sized* paper is loaded.
Load A4, Letter-, or Legal-sized paper.

* Legal may not be available depending on the country or region of purchase.

Change the paper
A4/LTR/Legal Plain paper

The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or Legal (or 8.5"x14") and Media type to Plain paper to print received faxes.

* Legal may not be available depending on the country or region of purchase.

Fax info does not match

Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON.

Reception rejected

Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.