Removing paper jams MX330

Article ID: ART133163 | Date published: 05/12/2015 | Date last updated: 08/10/2021


Removing obstructions, foreign objects and paper jams from the printer.



Before you begin

  • While the machine receives a fax (in memory), you can't turn off the machine. Turn it off after receiving the fax. Don't disconnect the power plug while the machine receives a fax. If you disconnect the power plug, all the documents stored in memory are deleted.

  • If you need to turn off the machine to remove jammed paper during a print job, press the Stop button to cancel print jobs before you turn off the machine.


If the paper is jammed in the Paper Output Slot or the Rear Tray

Follow these steps to remove the paper.

  1. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier.


If the paper tears and a piece remains inside the machine, turn the machine off, open the scanning unit cover, and remove the paper.

  • Be careful not to touch the components inside the machine.

  • After removing all paper, close the scanning unit cover, and turn the machine back on.

  • If you can't pull the paper out, turn the machine off and turn it back on. The paper may be automatically ejected.

  1. Reload the paper, and press the OK button on the machine.

    If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

    • When reloading the paper, confirm that you are using the correct paper and are loading it correctly.

    • A5 sized paper is suited for documents that are mostly text. We don't recommend that you use it to print documents with photos or graphics, since the printout may curl and cause paper exit jams.

If you can't remove the paper or the paper tears inside the machine, or if the paper jam error continues after you remove the paper, the printer will require service.

In other cases

Check for these items.

  • Are there any foreign objects around the Paper Output Slot?

  • Are there any foreign objects in the Rear Tray?​

    If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.


Is the paper curled?

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum




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