LCD Error Messages - MP560
Article ID: ART133167 | Date published: 05/12/2015 | Date last updated: 07/08/2019
 

Description

LCD Error Messages - MP560

Solution

 

 

If an error message is displayed on the LCD, take the corresponding action described below.

Note:

Buttons valid when an operator call error occurs:

1. ON button: To turn the machine off and on again.

2. OK button: To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

3. Stop button: To cancel the job at error occurrence, and to clear the error.



 

The following ink may have run out. Replacing the ink tank is recommended. U041

 

If the lamp on the ink tank is flashing, ink may have run out.
Replacing the ink tank is recommended. Instructions to replace an ink tank.
 
If printing is in progress and you want to continue printing, press the machine's OK button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The machine may be damaged if printing is continued under the ink out condition.
Note:  If multiple ink lamps are flashing red, check the status of each ink tank.


 
 

Print head is not installed. Install the print head.U051 / The type of print head is incorrect. Install the correct print head.U052

 

If the Print Head is already installed, remove the Print Head once and then reinstall it.


 
 

Some ink tanks are not installed in place. U072 / More than one ink tank of the following color is installed. U071

 

  • Some ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)
  • More than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)
Confirm that the ink tanks are installed in the appropriate positions. Instructions to install the appropriate ink tank into the correct slot.


 
 

The remaining level of the following ink cannot be correctly detected. Replace the ink tank. U130

 

The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Scanning Unit (Cover). Instructions to replace an ink tank.
 
Printing with an ink tank that was once empty may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any machine malfunction or damage caused by refilled ink tanks.
Note:  If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.


 
 

The following ink tank cannot be recognized. U043 U140 U150

 

  • The ink tank is not compatible with this machine. (The lamp on the ink tank is off.)
Install an appropriate ink tank. Instructions to install the appropriate ink tank.
  • An ink tank error has occurred. (The lamp on the ink tank is off.)


 
 

The following ink has run out. Replace the ink tank. U163

 

Ink has run out. (The lamp on the ink tank flashes.)
Replace the ink tank and close the Scanning Unit (Cover). Instructions to replace an ink tank.
 
Printing under the current condition may damage the machine.
If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the machine's Stop button for at least 5 seconds, and then release it.
With this operation, releasing the function for detecting the remaining ink level is memorized. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.
Note:  If the function for detecting the remaining ink level is disabled, the ink tank in gray is displayed on the LCD when checking the current ink level.


 
 

There are no photos in memory card. / No photo data in USB flash drive.

 

  • There is no image data saved on the memory card or the USB flash drive that can be read by this machine.
  • The machine may not recognize the file if the file name or the folder path contains certain characters. Use only alphanumeric characters. Information.
  • Photo data edited or processed on a computer must be printed from the computer. Instructions.
Note:  When a photo was processed on a computer is selected, "?" is displayed on the LCD.

Instructions to print photos saved on a memory card or USB flash drive.
 
 

The ink absorber is almost full. Press OK to continue printing. 

 

The ink absorber is becoming full.
The machine has a built-in ink absorber to hold the ink used during Print Head Cleaning.
Press the OK button to cancel the error so you can continue printing. Once the ink absorber becomes completely full, printing will not be possible.
Service will be required
For additional support options or servicing, please click the link below to either sign into or create a new Canon Account.

My Canon Account

 


 
 

Printer error has occurred 

 

The machine error has occurred.
 


 
 

Timeout error has occurred. Press OK.

 

Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.


 
 

The device may be incompatible. Remove the device and check the manual supplied with the connected device

 

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive. Information on PictBridge compliant cameras.
  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.
When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine.  Information on PictBridge compliant cameras. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. Additional information.
If the error is still not resolved, check if you can print another photograph.


Instructions to print from a compatible still camera or video camera.
 

Failed to scan.  Check orientation / position and check that platen / sheet is clean.

 

Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper.
Print the nozzle check pattern to check the status of the Print Head. How to print the nozzle check pattern.
If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver.


How to align the print head.
 

An unsupported USB hub is connected. Remove the hub.

 

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

How to connect a compliant device to the printer.
 
 

B200 Printer error has occurred.

 

Turn off the machine, and unplug the power cord of the machine from the power supply. 
Service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account


 
 

**** Printer error has occurred. Turn off power then back on again. If problem persists, see the manual

 

"****" is displayed in the alphanumeric character and depends on the error occurred.
  • 5100/5110 is displayed:
Cancel printing, and turn off the machine. Then clear the jammed paper or protective material that is preventing the Print Head Holder from moving, and turn on the machine again.
 
 
Important:
  • Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.


 
 

 

 

  • 6000 is displayed:
If any object is placed in front of the machine, remove it.
Open the Paper Output Tray gently, then turn the power off and back on.
  • In other cases:
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
 
 

Scanner is not operating correctly.

 

Turn off the machine, and unplug the power cord of the machine from the power supply.
After a while, plug the power cord of the machine back in, and then turn on the machine. .

 
 

The card is currently writable from PC. Set to [Not writable from PC]

 

The Card Slot is set to Writable from USB PC or Writable from LAN PC.
You cannot print from the memory card or save the scanned data to the memory card when the Card Slot is set to Writable from PC. After writing on the memory card, set to Not writable from PC again.

How to change the read / write attributes on the printer.
 
 

 

 

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