LCD error messages (MX330)

Article ID: ART133183

Date published: 05/12/2015

Date last updated: 04/28/2020

Description

Learn about the error messages that you may see on the screen of the PIXMA MX330.

Solution

An Error Message Is Displayed on the LCD

In addition to actions listed in the chart, the options listed below are all also applicable:

- ON button:

Turn the printer off and on again.

- OK button:

To clear and recover from an error. In some operator call errors, the error will automatically be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

- Stop button:

To cancel the job at error occurrence, and to clear the error.

If an error message is displayed on the LCD, take the corresponding action described below. Skip to faxing errors.

Message

Action

The following ink cartridge cannot be recognized.

U051/U053/U059

The type of print head is incorrect.

Install the correct print head.

U052

The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

Replacing / Installing FINE Cartridge(s)

If the error is not resolved, the FINE Cartridge may be damaged.

One or more ink cartridges are not installed in place.

U075

Some ink cartridges are not installed in place.

U076

Make sure that each FINE Cartridge is installed in the correct position.

Replacing / Installing FINE Cartridge(s)

The following ink cartridge cannot be recognized.

U140

The FINE Cartridge may not be compatible with this machine.

Install the FINE Cartridge compatible with this machine.

Replacing / Installing FINE Cartridge(s)

The following ink cartridge cannot be recognized.

U150

The FINE Cartridge may not be installed properly.

Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge.

Replacing / Installing FINE Cartridge(s)

If the error is not resolved, the FINE Cartridge may be damaged.

The ink may have run out.

Replacing the ink cartridge is recommended.

U162

Ink may have run out.

How to replace the ink cartridge.

The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.

If you want to continue printing without this function, press the Stop button for at least 5 seconds.

Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.

Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

Note

If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.

Since printing in this condition may cause the contents of the fax to be lost, the machine stores received faxes in memory without printing until the FINE Cartridge is replaced. Print the fax stored in memory manually after replacing the FINE Cartridge. You can set the machine to print received faxes forcibly without storing them in memory, but a part of contents or all contents of the fax may not be printed.

The ink has run out.

Replace the ink cartridge.

U163

Ink has run out.

Replace the ink cartridge and close the Scanning Unit (Cover).

Replacing / Installing FINE Cartridge(s)

If printing is in progress and you want to continue printing, press the Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.

The function for detecting the remaining ink level will be disabled.

Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

Note

If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.

Since printing in this condition may cause the contents of the fax to be lost, the machine stores received faxes in memory without printing until the FINE Cartridge is replaced. Print the fax stored in memory manually after replacing the FINE Cartridge. You can set the machine to print received faxes forcibly without storing them in memory, but a part of contents or all contents of the fax may not be printed.

The ink absorber is almost full.

Press OK to continue printing.

Contact the service center.

The ink absorber is almost full.

Press the machine's OK button to continue printing.

When the ink absorber is full, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

Printer error has occurred.

Contact the service center.

The machine error has occurred. Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

Timeout error has occurred.

Press OK.

Some errors occurred while copying and a certain time passed.

Press the OK button to dismiss the error, and try to copy again.

Incompatible device detected.

Remove the device.

Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30.

A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual.

If the error is still not resolved, check if you can print another photograph.

An unsupported USB hub is connected.

Remove the hub.

If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

B200

Printer error has occurred.

Unplug the power cord and contact the service center.

You may be able to recover from this error by replacing the ink cartridges.

Learn more about troubleshooting the B200 error.

****

Printer error has occurred.

Turn off power then back on again.

If problem persists, see the manual.

"****" is displayed in the alphanumeric character and depends on the error occurred.

5100 is displayed:
Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again.

Important

Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.

In other cases:

Codes: 6000 5700 5400 5B00 5200 6800 6801 9000 6500 5011

Turn off the machine, and unplug the power cord of the machine from the power supply.

Plug the machine back in and turn the machine back on.
If the error persists, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

____________________________________________________________________________________________

Document in ADF.

Redo operation after checking document in ADF and pressing OK.

The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.

Document size is too long.

Redo operation after checking document on ADF and pressing OK.

The document is too long or is jammed in the ADF.

Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.

Paper output tray is closed.

Open the paper output tray and press OK.

Open the Paper Output Tray, then OK button.

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A Message for Faxing Is Displayed on the LCD

Message	Action
Auto redial	The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button. You can also delete the document from memory to cancel automatic redialing.
This group dial cannot be used. Coded dial ##	* "##" represents a two-digit number. You selected a coded speed dial code to which a group is registered with the Hook button pressed. A coded speed dial code to which a group is registered cannot be used in this way.
This group dial cannot be used. One-touch ##	* "##" represents a two-digit number. You pressed a One-touch Speed Dial button to which a group is registered with the Hook button pressed. A One-touch Speed Dial button to which a group is registered cannot be used in this way.
Hang up the phone.	The handset is not placed in the handset cradle correctly. Replace the handset correctly.
Try again in black & white.	The recipient's fax machine is not color-compatible. Press the Black button to resend the fax. Alternatively, you can set Color transmission to Send in black & white.
Failed to connect.	The telephone line cable with a modular plug may not be plugged in properly. Make sure that the cable is plugged in properly, and resend the fax after a while. If you still cannot send the fax, set Dial tone detect to OFF.
Received in memory.	If the machine receives a fax under one of the following conditions, the machine will not be able to print the received fax and will store it in its memory. When the problem is resolved as described, the fax stored in memory is printed automatically. Ink has run out: Check the ink level and take the appropriate action. How to replace the ink cartridge. Note You can set the machine to forcibly print a received fax even if the ink has run out. However, part or all of the fax may not be printed since ink has run out. Also, the contents of the fax will not be stored in memory. In addition, if the ink has already run out, we recommend that OFF be selected for Auto print in User settings to store the received fax in memory. When you print the fax stored in memory manually, check the ink level and take the appropriate action. Paper has run out: Load the paper and press the OK button. A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button. Page size is set to other than A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) (MX330 series): Set Page size to A4, 8.5"x11"(LTR), or 8.5"x14"(Legal). Media type is set to other than Plain paper (MX330 series): Set Media type to Plain paper. You pressed the Stop button to cancel printing of a fax: Press the FAX button. Note To print the received faxes automatically, select ON for Auto print in User settings. When OFF is selected for Auto print in User settings, print the faxes stored in memory from the Memory reference screen. If you did not print the fax stored in memory (e.g., if you did not resolve the problem by pressing the Stop button), you can delete or print the fax stored in memory later.
Busy/no signal	The telephone number you dialed is busy. Try dialing again after waiting for a moment. The fax number dialed is incorrect. Check the fax number and dial again. The recipient's fax machine did not respond (after all automatic redialing attempts). Contact the recipient and have the recipient check the fax machine. For an overseas call, add pauses to the registered number. The recipient is not using a G3 machine. The machine cannot send or receive documents to/from a fax machine that is incompatible with the G3 standard. Contact the recipient and ask the recipient to check whether the fax machine is G3 compatible. The touch tone/rotary pulse setting on the machine is incorrect. Set the machine to match the telephone line you are using.
Memory is full.	The machine's memory is full because it has sent/received too many documents, or a detailed document. When sending a fax, divide it to resend. When receiving a fax, print or delete documents in the machine's memory, then ask the sender to resend the fax.
Fax Output Error Check the page size and press OK.	Paper other than A4, Letter-, or Legal-sized* paper is loaded. When feeding from the Rear Tray, load A4, Letter, or Legal-sized paper. * Legal may not be available depending on the country or region of purchase.
Change the paper.	The page size setting is set to a size other than A4, Letter-, or Legal-size. Set Page size to A4, 8.5"x11"(LTR), or 8.5"x14"(Legal) and Media type to Plain paper to print received faxes. * Legal may not be available depending on the country or region of purchase.
Fax info does not match.	Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number. This message is displayed when Check RX fax info is set to ON.
Reception rejected.	Reception has been rejected because the fax matches the fax rejection condition specified by Fax reception reject.

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