LED Error Codes - MP250 / MP270

Article ID: ART133186

Date published: 05/12/2015

Date last updated: 02/04/2020

Description

This article lists the LED support codes / error codes for the MP250 and MP270.

Solution

An Error Code Is Displayed on the LED
Issue	Alarm Lamp Is Lit Orange When a machine error occurs, the Alarm lamp is lit orange and E and number (error code) are alternately displayed on the LED. Check the error code displayed on the LED and take the appropriate action to correct the error. * Depending on the error occurred, the Alarm lamp is not lit. Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately When the Power and Alarm lamps flash alternately as shown below, and P and number (error code) are alternately displayed on the LED, an error requiring servicing might have occurred.
LED Displays	E, 0, 2 The machine is out of paper / Paper does not feed
Summary	Reload the paper in the Rear Tray correctly and also check for and remove any jammed paper or foreign object. Press the Black or Color button.

LED Displays	E, 0, 3 Paper Output Tray is closed / Paper jam
Summary	If the Paper Output Tray is closed, open it. The machine resumes printing. If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the Black or Color button. Paper Jams

LED Displays	E, 0, 4 / E, 0, 5 The FINE Cartridge cannot be recognized
Summary	The FINE Cartridge may not be installed properly, or the Cartridge may not be compatible with this machine. Open the Scanning Unit (Cover) and install the appropriate FINE Cartridge. Installing / Replacing FINE Cartridge(s)

LED Displays	E, 0, 7 FINE Cartridge is not installed in the correct position
Summary	Make sure that each FINE Cartridge is installed in the correct position. Installing / Replacing FINE Cartridge(s)

LED Displays	E, 0, 8 Ink absorber is almost full
Summary	Press the machine's Black or Color button to continue printing.

LED Displays	E, 0, 9 MP270 only The machine has not received a response from the digital camera. The digital camera or digital video camcorder connected is not compatible with this machine.
Summary	Check the device connected to the machine. Printing photos directly is possible only with a PictBridge compliant device. A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable. When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Perform necessary operations before connecting your device referring to its instruction manual. If the error is still not resolved, check if you can print another photograph.

LED Displays	E, 1, 3 Ink level cannot be detected.
Summary	Ink may have run out. The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's Stop (Reset) button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.

LED Displays	E, 1, 4 The FINE Cartridge cannot be recognized.
Summary	The FINE Cartridge may not be compatible with this machine. Install the appropriate FINE Cartridge. Installing / Replacing FINE Cartridge(s)

LED Displays	E, 1, 5 The FINE Cartridge cannot be recognized. Installing / Replacing FINE Cartridge(s)
Summary	The FINE Cartridge may not be installed properly. Open the Scanning Unit (Cover) and install the FINE Cartridge properly.

LED Displays	E, 1, 6 Ink has run out. When ink runs out while printing is in progress, the error code "E, 1, 6" will appear on the LED. The Alarm lamp will light up and the Ink lamp will start flashing. Make sure which FINE Cartridge has run out of ink and replace it with a new one.
Summary	Ink has run out. Replace the ink cartridge and close the Scanning Unit (Cover). If printing is in progress and you want to continue printing, press the machine's Stop (Reset) button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.

LED Displays	E, 1, 9 MP270 only PictBridge compliant device is connected via a USB hub.
Summary	If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.

LED Displays	E, 3, 0 The size of the original cannot be correctly detected or the document is too small when the Fit-to-Page copying is selected.
Summary	Make sure that the original meets the requirements and is correctly loaded on the Platen Glass. Check the position and direction of the original loaded on the Platen Glass.

LED Displays	E, 3, 1 The machine is not connected with the computer.
Summary	Connect the machine and the computer with a USB cable.

LED Displays	E, 5, 0 Scanning the print head alignment sheet has failed.
Summary	Press the Stop / Reset button to dismiss the error, then take the actions described below. Make sure that the print head alignment sheet is set in the correct position and orientation on the Platen Glass. Make sure the Platen Glass and the print head alignment sheet are not dirty. Make sure the type and size of loaded paper is suitable for Automatic Print Head Alignment. For Automatic Print Head Alignment, always load one sheet of A4 or letter-sized plain paper. Make sure if Print Head nozzles are clogged. Print the nozzle check pattern to check the status of the Print Head. Printing the Nozzle Check Pattern If the error is not resolved, connect the machine to the computer and align the Print Head on the printer driver. Windows Macintosh

LED Displays	P, 0, 2
Summary	Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again. Note When protective materials are not removed yet,please follow the procedures below. Open the Paper Output Tray. Lift the Scanning Unit (Cover) and fix it with the Scanning Unit Support. Pull the orange protective tape (D) and remove the protective material (E). Lift the Scanning Unit (Cover) slightly and fold the Scanning Unit Support, then gently close the Scanning Unit (Cover).

LED Displays	P, , ( The letter "P" followed by a comma, then a digit, another comma and finally another digit)
Summary	", " depends on the error occurred. "P, 1, 0" is displayed: Turn off the machine, and unplug the power cord of the machine from the power supply. "P, 0, 3" is displayed: If any object is placed in front of the machine, remove it.Open the Paper Output Tray gently, then turn the power off and back on. "P,0,8" is displayed Turn off the machine, and unplug the power cord of the machine from the power supply for 3-5 minutes, then plug the unit back in. In other cases: Turn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back in and turn the machine back on. If the error persists, the printer will require servicing. If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Or if you still need help, visit our Canon Community by clicking the button below to get answers: ____________________________________________________________________________________________