List of Error Messages
| Article ID: ART133246 | | | Date published: 05/12/2015 | | | Date last updated: 10/22/2015 |
Description
Solution
Refer to this section if a message appears on the screen. The messages in this section appear in alphabetical order. For error messages related to the optional WFT-E6 Wireless File Transmitter refer to the
Troubleshooting section of the ‘WFT-E6 Wireless File Transmitter - Guide for Canon Camcorders’Accessing CF A/CF B Do not remove
- You opened the CF card slot cover while the camcorder was accessing the CF card. Close the CF card slot cover.
Cannot acquire battery information
- Battery information can be displayed only for batteries bearing the Intelligent System mark.
Cannot communicate with the battery pack. Continue using this battery pack?
- You attached a battery pack that does not bear the Intelligent System mark.
- If you are using a battery pack that bears the Intelligent System mark, there may be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Cannot play back
- The file control information is corrupted or there was a decoder error. Turn off the camcorder and back on again. If this does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot be read by the supplied Canon XF Utility or plugins.
Cannot record
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot be read by the supplied Canon XF Utility or plugins.
Cannot switch CF card slots
- The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the selected CF card slot.
CF A/CF B Buffer overflow. Recording was stopped.
.- The data transfer rate was too high for the CF card in use and the recording was stopped. Use a recommended card
CF A/CF B Cannot restore
and initialize the CF card- Could not recover data on the CF card. Save your clips
CF A/CF B error
- The CF card cannot be recognized or cannot be accessed. Check that the CF card is inserted correctly and not malfunctioning.
CF A/CF B Management data is not supported and will be deleted
- This message may appear if you insert into the camcorder a CF card that was initialized by another Canon professional camcorder. Check the contents of the CF card.
CF A/CF B Management file error Cannot record
A132) and initialize the CF card- Cannot record because the camcorder cannot write to the file control information. This may occur if the files on the CF card were accessed using another device. Save your clips (
• During double slot recording, “CF A” and “CF B” will appear in the message.
CF A/CF B Media full
- CF card A or CF card B is full so recording will not start. Switch to the CF card in the other CF card slot to record.
CF A/CF B Media is not supported
.- CF cards that are less than 512 MB or not UDMA-compatible cannot be used with the camcorder. Use a recommended CF card
CF A/CF B Number of clips already at maximum
- The CF card selected for recording already contains the maximum number of clips (999 clips). Replace the CF card or use the CF card in the other CF card slot.
- Because CF cards reached the maximum number of clips, double slot recording is not available.
• During double slot recording, “CF A” and “CF B” will appear in the message.
CF A/CF B Reached the recording limit for one clip. Recording was stopped.
- When recording a single clip for an extended period of time, the clip will be split into smaller video files every 2 GB (or 1 GB when recording in slow motion). This message will appear when the number of smaller video files reaches 99.
CF A/CF B Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again. Then, remove the CF card being used and reinsert it. Alternatively, replace the CF card. If this does not solve the problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. CF cards or clips with corrupt file control information cannot be read by the supplied Canon XF Utility or plugins.
CF A/CF B Using a card that supports UDMA mode 4 or higher is recommended
- The CF card’s UDMA mode is lower than UDMA4. We recommend using a CF card that with a UDMA mode of at least UDMA4.
CF A
>CF B / CF B>CF A Switched- This message appears when you use the SLOT SELECT button to switch the CF card slot in use or recording continued from one CF card to the other.
CF A
>CF B / CF B>CF A Will switch in a moment- The CF card is almost full so recording will continue on the other CF card in approximately 1 minute.
Change the battery pack
- The battery pack is exhausted. Replace or charge the battery pack.
Mark Error% mark or- Could not add a
mark. If the message appears in mode, try adding the mark again. If that does not work, add the mark in mode. If the message appears in mode, turn off the camcorder and then back on. Then, try to add the mark again.Check the data on CF A/CF B Initializing the card is also recommended
and initialize the CF card.- The CF card cannot be used for any of the following reasons.
• A problem has occurred with the CF card.
• The camcorder cannot read the CF card’s data.
• The CF card was initialized using a computer.
• The CF card has been partitioned.
- Save your clips
Check the SD card
- The SD card cannot be accessed. Check that the SD card is inserted correctly and not malfunctioning.
- Due to an SD card error, photos cannot be taken or viewed. Remove and then reinsert the SD card or use a different SD card.
Cover is open
- The CF card slot cover was open when the camcorder was switched to or turned on in mode. Close the cover.
Data on CF A/CF B needs recovering Attempt to recover?
- If data on the CF card is corrupted, such as when the power suddenly turned off while recording, the data must be recovered. When this message appears, select [Yes] and press SET.
Fan error
- The cooling fan may not be working properly. Consult a Canon Service Center.
File name error
> [Photo Numbering] to [Reset] and delete all the photos on the SD card (A142) or initialize it- The folder and file numbers have reached their maximum value. Set [Other Functions]
Invalid operation
$ mark to clip that already has an $ mark or adding a % mark to a clip that already has a % mark.- The following operations cannot be performed.
• Adding a shot mark to a clip that already has a shot mark or to a clip in frame recording mode or interval recording mode.
• Adding an
• In mode, immediately reviewing a recording made in a special recording mode.
• Pressing the START/STOP button when there is no CF card in the camcorder.
Media full
to free some space or replace a CF card.- CF card A and CF card B are full. Delete some clips
Media is almost full
- The amount of available space on CF card A and CF card B combined is low. Replace the CF card that is not selected.
No clips
in order to play them back.- There are no clips on the CF card to play back. Clips must be recorded
No photos
in order to view them.- There are no photos on the SD card to play back. Photos must be taken
No Shot Marks
- This message appears if shot marks in a clip were deleted from the [Shot Mark] index screen. Press the INDEX button to return to the clip index screen.
Number of Shot Marks at maximum
S1 and S2 marks combined). You must delete shot marks (A125) before adding any more.- The shot mark could not be added because the clip already contains 100 shot marks (
Recorded in 24.00P standard Check the data on CF A/CF B Initializing the card is also recommended.
A132) and initialize the CF card. To play back the recordings on the CF card, set [Other Functions] > [24.00P] to [On].- The CF card contains 24.00P recordings. To record on this CF card, save your clips (
Recorded in NTSC/PAL standard Check the data on CF A/CF B Initializing the card is also recommended
and initialize the CF card. To play back the recordings on the CF card, set [w Other Functions] > [NTSC/PAL] to [NTSC] or [PAL] as necessary, so the camcorder matches the CF card.- The CF card contains clips that were recorded using a recording type other than the one currently used by the camcorder. To record on this CF card, save your clips
SD card error
.- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card
Shot Mark Error
- Could not add a shot mark. If the message appears in CAMERA mode, try adding the mark again. If that does not work, add the mark in MEDIA mode after you finish recording. If the message appears in mode, turn off the camcorder and then back on. Then, try to add the mark again.
System error
- Turn off the camcorder and back on again. If this does not solve the problem, there may be a malfunction with the camcorder. Consult a Canon Service Center.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.