When a 4-character code with the message "**** (*1) Printer error has occurred. " is displayed, there may be a problem inside the printer.

(*1): "****" is displayed with alphanumeric one-byte characters.

Example: 5012, etc.

Example: The display of the 5012 error

<Solution>

Turn OFF the printer, and unplug the power cord. Wait a few minutes, then reconnect the power cord. Then, turn ON the printer again.

If the problem persists, service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

<Error Code>

6000, 5C00, 5700, 5400, 5B00, 5B01, 5200, 6800, 6801, 6A80, 6A90, 6B10, 9000, 5C20, 6502, 6500, C000, 5011, 5012, 6C10

Service is required.
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account