What to do if no ink prints on the paper - MX350

Article ID: ART134008 | Date published: 05/13/2015 | Date last updated: 08/01/2019
 

Description

This article provides troubleshooting steps to take if your PIXMA MX350 prints blank pages.

 

Solution

If you try to print and the page is streaked, blank or colors are missing, try printing the Nozzle Check Pattern to confirm that the printer is operating correctly.

If the Nozzle Check Pattern prints correctly, try printing from a different application.

Click Here for instructions to perform the Nozzle Check.


If the Nozzle Check Pattern did not print correctly, confirm that the all of the packing material has been removed from the the ink tanks and that they are installed correctly.

Click Here to check the ink tank installation.


After you have confirmed that the ink tanks are installed correctly, print the Nozzle Check Pattern again. 

Click Here for instructions to perform the Nozzle Check.


If the Nozzle Check Pattern did not print correctly, the print head needs to be cleaned.

Click Here for instructions to clean the print head.

After cleaning the print head, print the nozzle test pattern again.


If the pattern is missing ink, deep print head cleaning will be required.

Click Here for instructions to deep clean the print head.

Print the nozzle test pattern again.


After deep print head cleaning has been completed:

If the pattern does not print correctly, the print head may need to be replaced.

 

If replacing the print head does not resolve the problem, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.


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