Paper Does Not Feed Properly/"No Paper" Error Occurs - MX892
| Article ID: ART134287 | | | Date published: 05/13/2015 | | | Date last updated: 04/26/2019 |
Description
Paper Does Not Feed Properly/"No Paper" Error Occurs
Solution
| Paper Does Not Feed Properly/"No Paper" Error Occurs
ID: 8201326100_ EN_ 1
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Check 1: Confirm the paper source setting for plain paper. |
| Summary |
* If the paper source setting is not changed since you purchased this machine, the paper source for plain paper is the cassette.
(Changing the Machine Settings on the LCD)
1. Make sure that the machine is turned on.
2. Press the MENU button.
The menu screen is displayed.
3. Select Setup, then press the OK button.
4. Select Device settings, then press the OK button.
The Device settings screen is displayed.
5. Use the button to select the Plain paper feed settings, then press the OK button.
6. Specifies the paper source for A4, Letter, A5, and B5 plain paper.
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(Switching the Paper Source to Match the Purpose)
In this machine, there are two paper sources, a rear tray and a cassette.
You can facilitate printing by selecting a paper source setting that matches your print conditions or purpose.
The procedure for setting paper source is as follows:
You can also set the paper source on the Quick Setup tab.
1. Open the printer driver setup window
2. Select the paper source
From the Paper Source list on the Main tab, select the paper source that matches your purpose.
[Automatically Select]
Plain paper whose Page Size is Letter 8.5"x11" 22x28cm, A5, A4, or B5 is fed from the cassette. Other sizes of plain paper and paper types other than plain paper are fed from the rear tray.
[Rear Tray]
Paper is always fed from the rear tray.
[Cassette]
Paper is always fed from the cassette.
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[Continuous Autofeed]
When plain paper runs out in the specified paper source, the printer automatically switches the paper source.
When printing a large volume of data, load plain paper of the same size in the rear tray and the cassette. The printer then automatically switches the paper source when paper runs out in one paper source, thus reducing the work of reloading paper.
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[Paper Allocation]
When the media type for the print data is plain paper and the paper size matches the paper allocation setting, the printer automatically feeds paper from the cassette. If not, the printer feeds paper from the rear tray.
To change the paper allocation settings, click Paper Allocation..., specify the Paper Size to be loaded in the cassette, and then click OK.
When you load frequently used plain paper in the cassette, the printer feeds other types of paper from the rear tray, thus reducing the work of reloading paper.
3. Complete the setup
Click OK.
When you execute print, the printer uses the specified paper source to print the data.
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(Setting the Paper Source for Plain Paper)
When you select Automatically Select from Paper Source, you can use the printer driver to select the paper source for plain paper.
The procedure for setting the paper source is as follows:
Paper Source Setting for Plain Paper
1. Open the printer driver setup window
2. Click Paper Source Setting for Plain Paper on the Maintenance tab
The Paper Source Setting for Plain Paper dialog box opens.
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3. Apply the settings
Select the paper source for plain paper, and then click OK.
The selected settings are enabled hereafter.
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Check 2: Make sure that paper is loaded. |
| Summary |
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| See Also | Loading Paper |
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Check 3: Make sure of the following when you load paper. |
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However, proper feeding of paper may not be possible at this maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce the sheets of paper you load at a time to less than half of the paper load limit.
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| See Also | Loading Paper |
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Check 4: Check to see if the paper you are printing on is not too thick or curled. |
| Summary |
-> [ Check 3: Load the paper after correcting its curl. ]
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| See Also | Media Types You Cannot Use |
| See Also | Loading Paper |
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Check 5: Make sure of the following when you load envelopes. |
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When printing on envelopes, refer to [ Loading Envelopes in the Rear Tray ], and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in landscape orientation, they will not feed properly.
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Check 6: Confirm that the media type and the paper size settings correspond with the loaded paper. |
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Check 7: Remove the foreign object in the cassette |
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Check 8: Make sure that there are not any foreign objects in the rear tray |
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If the paper tears in the rear tray, see [ Paper Jams ] to remove it.
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
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Check 9: Clean the paper feed roller. |
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| See Also | Cleaning the Paper Feed Roller |
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Check 10: If two or more sheets of paper feed from the cassette at once, clean the inside of the cassette. |
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For information on cleaning the inside of the cassette, refer to [ Cleaning the Pad in the Cassette ].
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Check 11: Is the rear cover closed completely? |
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Paper may be jammed if the Rear Cover is not closed completely. Push the Rear Cover until it is closed completely.
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SIMS Doc Id
8201326100