| Cannot Send a Fax ID: 8201328800_ EN_ 1 |
| Issue |
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| Cause | Check 1: Is the power turned on?
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| Summary | You cannot send faxes if the power is turned off. Press the ON button to turn the power on.If you disconnected the power cord without turning off the power (one of the buttons on the operation panel is lit), reconnecting it turns on the power automatically.If you disconnected the power cord after pressing the ON button to turn off the power (no buttons on the operation panel are lit), reconnect it, then press the ON button to turn on the power.If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved. A: ON button B: FAX Memory lamp IMPORTANT Confirm that all lamps on the operation panel are off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
REFERENCE If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.
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| Cause | Check 2: Is the document being sent from memory or the fax being received into memory?
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| Summary | When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.
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| See Also |
Document Stored in Machine's Memory
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| Cause | Check 3: Is the telephone line connected to the External Device Jack?
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| Summary | Reconnect it to the Telephone Line Jack.
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| See Also |
Setting Up the FAX
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| See Also |
Connecting the Telephone Line
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| Cause | Check 4: Is the telephone line type set correctly?
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| Summary | Check the telephone line type setting and change it as necessary.
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| See Also |
Connecting the Telephone Line
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| Cause | Check 5: Is Hook key setting set to Disable?
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| Summary | When you send a fax manually, dial the number with [ Enable ] selected for [ Hook key setting ] in [ Security control ] under [ FAX settings ], or dial the number using the telephone connected to the machine.
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| Cause | Check 6: Is Dial tone detect set to ON?
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| Summary | Resend the fax after a while. If you still cannot send the fax, select [ OFF ] for [ Dial tone detect ] in [ Advanced FAX settings ] under [ FAX settings ].
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| Cause | Check 7: Is the fax number registered correctly for speed dialing?
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| Summary | Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. REFERENCE You can check the information for speed dialing by printing the telephone number list.
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| Cause | Check 8: Does an error occur during transmission?
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| Summary | Check the LCD for an error message. Print the Activity report and check for an error.
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| Cause | Check 9: Is the document loaded properly?
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| Summary | Remove the document, then reload it on the Platen Glass or in the ADF.
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Loading Paper
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| Cause | Check 10: Does a printer error occur?
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| Summary | Check the error message on the LCD, then resolve the problem. If you are in a hurry, press the Stop button to close the message, then send the fax.
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| Cause | Check 11: Is the telephone line connected correctly?
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| Summary | Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.
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