If you try to print and the page is streaked, blank or colors are missing, try printing the Nozzle Check Pattern to confirm that the printer is operating correctly.

If the Nozzle Check Pattern prints correctly, try printing from a different application.

Click Here for instructions to perform the Nozzle Check.

If the Nozzle Check Pattern did not print correctly, confirm that the all of the packing material has been removed from the the ink cartridges and that they are installed correctly.

Click Here to check for packing material.

Click Here to check the ink cartridge installation.

After you have confirmed that the ink cartridges are installed correctly, print the Nozzle Check Pattern again. 

Click Here for instructions to perform the Nozzle Check.

If the Nozzle Check Pattern did not print correctly, the print head needs to be cleaned.

Click Here for instructions to clean the print head.

After cleaning the print head, print the nozzle test pattern again.

If the pattern is missing ink, deep print head cleaning will be required.

Click Here for instructions to deep clean the print head.

Print the nozzle test pattern again.

After deep print head cleaning has been completed:

If the pattern does not print correctly, the ink cartridge(s) may need to be replaced.

If you follow all of the troubleshooting in this article and the printer still is not printing ink on the paper, the printer will require servicing.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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