Cannot Send a Fax MX432

Article ID: ART134870 | Date published: 05/13/2015 | Date last updated: 08/15/2015


Cannot Send a Fax


This article also applies to the PIXMA MX439.

Check 1: Is the power turned on?

    You cannot send faxes if the power is turned off. Press the ON button to turn the power on.If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.If you unplugged the power cord after pressing the ON button to turn off the power (the POWER lamp is off), reconnect it, then press the ON button to turn on the power.If the power was turned off due to power failure, etc., the power is automatically turned on when the power failure is resolved.
A: ON button (POWER lamp)
B: FAX Memory lamp
    Confirm that the POWER lamp is off before unplugging the power cord, then unplug the power cord. If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory are deleted.
    If the faxes stored in the machine's memory are deleted by a power failure or unplugging the power cord, the list of the faxes deleted from the machine's memory will be printed after turning the machine on.

Check 2: Is the document being sent from memory or the fax being received into memory?

When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/received into machine's memory. Wait until the transmission/reception is complete.

Document Stored in Machine's Memory

Check 3: Is the telephone line cable connected to the external device jack?

Reconnect it to the Telephone Line Jack.

Setting Up the FAX

Connecting the Telephone Line

Check 4: Is the telephone line type set correctly?

Check the telephone line type setting and change it as necessary.

Connecting the Telephone Line

Check 5: Is On-hook setting set to Disable?

When you send a fax manually, dial the number with Enable selected for On-hook setting in Security control under Fax settings, or dial the number using the telephone connected to the machine.

Check 6: Is Dial tone detect set to ON?

Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Adv. FAX settings under Fax settings.

Check 7: Is the fax number registered correctly for memory dialing?

Check the recipient's fax/telephone number, correct the fax/telephone number registered to the memory dial code, then send the document again.
    You can check the information for memory dialing by printing the telephone number list.

Check 8: Does an error occur during transmission?

    Check the LCD for an error message.
    Print the Activity report and check for an error.

Check 9: Is the document loaded properly?

Remove the document, then reload it on the Platen Glass or in the ADF.

Loading Paper

Check 10: Does a printer error occur?

Check the error message on the LCD, then resolve the problem.
If you are in a hurry, press the Stop button to close the message, then send the fax.

Check 11: Is the telephone line connected correctly?

Check that the telephone line is connected correctly to the proper jack. If so, then there is a problem with your telephone line. Contact your telephone company and the manufacturer of your terminal adapter or telephone adapter.



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