You cannot use the machine if the protective material or the tape remains attached inside of the machine.
Open the paper output cover to confirm that the protective material or the tape does not remain attached to the FINE cartridge holder.
If you find the protective material or the tape remains attached, remove it, then close the paper output cover.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
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