| Article ID: ART135240 |
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Date published: 05/13/2015 |
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Date last updated: 08/15/2015 |
Description
A problem occurred inside the printer.
Solution
1
Turn the printer OFF, wait for 10 seconds or longer, and then turn it ON again.
If the message does not reappear, the printer is ready.
If the message reappears, you need to request service.
Follow the procedure below, and then contact your contact the Canon Customer Care Center at 1-800-OK-CANON, Monday through Friday, between 8:00 A.M. and 8:00 P.M. EST to request service. |
2
Note down the error code displayed in the display.
3
Turn the printer OFF, then disconnect the cables or cords from the printer.
<How to disconnect the cable or cord>
USB cable* | (2) Turn the computer off. (3) Disconnect the cable from the printer. |
LAN cable* | (4) Disconnect the cable from the printer. |
Power cord | (5) Disconnect the power plug from the AC power outlet. (6) Disconnect the cord from the printer. |
* | Whether the cable is connected or not varies depending on your environment. |
4
Contact your Canon Customer Care Center to request service.
When contacting your Canon Customer Care Center , please report also the error code which you noted down in Step
2.
| If you are not sure what the problem is, contact your Canon Customer Care Center . |
