If print head errors or poor print quality issues occur, it may be necessary to reinstall the print head to correct the problem.

Reinstall the Print Head

1. Make sure the power is turned on, and open the paper output tray gently.

2. Lift the scanning unit (printer cover) completely. The print head will move to the replacement position.

   

3. Remove all the Ink tanks in the following manner.

• Push the tab (A) and lift the ink tank to remove.

• Raise the print head lock lever (B) after all ink tanks have been removed.

  

4. Tilt the print head slightly towards the front of the printer and lift out gently.

   

    Caution: Do not touch the print head nozzles (1), electrical contacts (2), or ink supply ports (3) as shown below. Doing so may cause printing problems.

   

5. Tilt the print head and set it in place. Lower the print head lock lever (E) completely.

   

6. Insert ink tanks into the print head.

7. Press the PUSH mark on the ink tank firmly until you hear a click.

   

8. Close the scanning unit printer cover.
    When the next printing begins, the print head cleaning will begin automatically. 
    

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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