The definition of the terms Error Code and Support Code are similar, and are therefore interchangeable. Both refer to errors communicated on your printer and/or computer.
Unfortunately, there is no solution to a 5040 error. Your printer will require service or replacement.
However, the steps below may provide a temporary solution:
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Turn the printer OFF and unplug the power cord.
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Wait five seconds, then plug the printer back in.
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Turn the printer back ON.
If your product issue isn't resolved after following the steps above, the printer will require service or replacement.
There are two options currently available to you.
- Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options. Please create or log into your Canon Account to obtain service.
- Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
To verify your support options please create or log into your
Canon Account.
