Paper Jams - MX712
Article ID: ART135776 | | | Date published: 05/13/2015 | | | Date last updated: 10/05/2018 |
Description
Paper Jams
Solution
Paper Jams
ID: 8201324300_ EN_ 1
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Paper Is Jammed in the Paper Output Slot or the Rear Tray |
Summary |
Remove the paper following the procedure below.
1. Pull the paper out slowly, either from the rear tray or from the paper output slot, whichever is easier.
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2. Reload the paper, and press the OK button on the machine.
If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
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Paper Is Jammed inside the Machine |
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Remove the paper following the procedure below.
1. Turn off the machine, and unplug the power cord of the machine from the power supply.
2. Open the scanning unit / cover.
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3. Make sure that the print head holder does not hang over the paper.
If the print head holder hangs over the paper, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.
4. Hold the jammed paper with your hands.
If the edge of paper is jammed near the paper output slot, pull the edge of paper to the position where you can hold it with your hands.
5. Pull the paper slowly not to tear it, then pull the paper out diagonally forward in front at aslant.
Keep an angle of the paper about 45 degrees and pull it slowly.
6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
7. Close the scanning unit / cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
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Paper Is Jammed inside the Machine at the Transport Unit |
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Remove the paper following the procedure below.
1. Detach the Rear Cover.
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2. Pull the paper out slowly.
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3. Attach the Rear Cover.
Push the left side of the Rear Cover until it is closed completely.
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If you were not able to remove the paper out in step 2:
4.Remove the Cassette.
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5. Pull the paper out slowly.
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6. If any paper is sticking out of the cassette, remove the paper, align and reload the paper in the cassette.
If you did not remove the jammed paper out in step 1 to 5 when automatic duplex printing, check the duplex transport section.
-> Refer to [ Jammed Paper Is Not Removed out When Automatic Duplex Printing ] within this webpage.
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7. Insert the Cassette into the machine again, and press the OK button on the machine.
If you turned off the machine in step 2, all print jobs in queue are canceled. Reprint if necessary.
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Cause |
Jammed Paper Is Not Removed out When Automatic Duplex Printing |
Summary |
Before removing the jammed paper, see [ Paper Is Jammed inside the Machine at the Transport Unit ] to remove it from Transport Unit. If the paper jam error continues, remove the jammed paper following the procedure below.
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1. Turn off the machine, and unplug the power cord of the machine from the power supply.
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2. Remove the Cassette.
If the paper is loaded on the Rear Tray, remove the paper from the Rear Tray and retract the Paper Support.
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3. Set the machine upright with the left side down.
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4. Slowly pull the jammed paper out so that the paper does not tear.
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5. Align the paper, then reload it in the cassette.
Reload paper in the rear tray, if necessary.
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6. Insert the Cassette into the machine again.
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7. Plug the machine back in and turn the machine back on.
All print jobs in queue are canceled. Reprint if necessary.
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In Other Cases |
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Make sure of the following:
If there are any foreign objects in the rear tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object.
-> [ Check 3: Load the paper after correcting its curl. ]
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Document Jams in the ADF (Auto Document Feeder) |
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If the original remains in the ADF by pressing the Stop button while the machine is scanning the document:
If you press the Stop button during scanning then the document remained in the ADF, the message about the paper remained in the ADF appears on the LCD. Press the OK button so that the remaining document is automatically fed out.
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If the original is jammed in the ADF:
Remove the document following the procedure below.
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1. If printing is in progress, press the Stop button.
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2. Turn off the machine.
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3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF, then open the Document Feeder Cover.
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4. Raise the Paper Release Lever, then pull out the jammed page in the ADF, either from the Document Tray or from the Paper Output Slot, whichever is easier.
If the document cannot be pulled out with ease, raise the Document Cover and pull out the jammed page from the inner side of the Document Cover.
After pulling out the jammed page, close the Document Cover.
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5. Close the Document Feeder Cover, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
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In Other Cases:
If you cannot find the jammed page or you want to remove the piece of paper after checking whether it remains inside the ADF, follow the procedure below.
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1. If printing is in progress, press the Stop button.
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2. Turn off the machine.
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3. If a multi-page document is loaded, remove any pages other than the jammed page from the ADF.
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4. Open the Transport Cover (A), then remove the jammed page or the piece of paper that remains inside the ADF.
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5. First close the Transport Cover, next close the Document Output Slot, then turn on the machine.
When rescanning the document after clearing the error, rescan it from the first page.
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SIMS Doc Id
8201324300