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The computer does not recognize my camcorder - HG10

Article ID: ART136027 | Date published: 05/13/2015 | Date last updated: 08/15/2015
 

Description

Troubleshooting the USB connection when the computer does not recognize the camcorder.

Solution

Follow these troubleshooting steps if the computer does not recognize  the USB connection from the camcorder.

  • Are you using the USB cable that came with the camcorder?
  • Is the USB cable connected securely to the camcorder and computer?
  • Are you using the compact power adapter that came with the camcorder?
  • Is  the compact power adapter plugged into a active wall outlet or power strip?
  • Is the compact power adapter securely connected to the camcorder?
  • Try changing the camcorder's USB SETTINGS to PC/PRINTER.
  • Reboot the computer.
  • Close down all applications and services that may be interferring with the connection.
  • Disconnect all USB devices from the computer, except the keyboard and mouse and retry the connection.
  • Does Device Manager recognize the device with no errors or warnings? 
    • The camcorder will be listed under Disk Drives as CANON VIDEO CAMERA USB DEVICE and under Universal Serial Bus Controllers as Mass Storage Device. 
  • Test the USB port on the computer by connecting a different USB device.
    •  When testing the USB port on the computer, if the other device operates  the USB cable may need to be replaced or the camcorder serviced.
    •  When testing the port on the computer, if the other USB device does not  operate then the issue is being caused by the computer.
  • Move the camcorder to a different USB port on the computer.
  • Move the camcorder to a different computer.     
  • If the computer is connected to a network, try disconnecting the  camcorder from the network and connect the camcorder to a computer  that is not on a  network.

 


                                                                                                         Important Notes: 

      •  Windows XP, Windows Vista or Windows 7 operating system already contain  the appropriate driver to recognize the USB connection from the  camcorder.
      •  Connection through a USB Hub is not supported.
      •  When camcorders are connected to computers on a network, mapped drives  may cause connection issues.  It may be necessary to contact your System  Administrator or computer manufacturer.
      •  Before disconnecting the USB cable, use the Safely Remove Hardware icon  in the System Tray to end the connection.

 


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