The computer does not recognize my camcorder - HG10

Article ID: ART136027 | Date published: 05/13/2015 | Date last updated: 08/15/2015


Troubleshooting the USB connection when the computer does not recognize the camcorder.


Follow these troubleshooting steps if the computer does not recognize  the USB connection from the camcorder.

  • Are you using the USB cable that came with the camcorder?
  • Is the USB cable connected securely to the camcorder and computer?
  • Are you using the compact power adapter that came with the camcorder?
  • Is  the compact power adapter plugged into a active wall outlet or power strip?
  • Is the compact power adapter securely connected to the camcorder?
  • Try changing the camcorder's USB SETTINGS to PC/PRINTER.
  • Reboot the computer.
  • Close down all applications and services that may be interferring with the connection.
  • Disconnect all USB devices from the computer, except the keyboard and mouse and retry the connection.
  • Does Device Manager recognize the device with no errors or warnings? 
    • The camcorder will be listed under Disk Drives as CANON VIDEO CAMERA USB DEVICE and under Universal Serial Bus Controllers as Mass Storage Device. 
  • Test the USB port on the computer by connecting a different USB device.
    •  When testing the USB port on the computer, if the other device operates  the USB cable may need to be replaced or the camcorder serviced.
    •  When testing the port on the computer, if the other USB device does not  operate then the issue is being caused by the computer.
  • Move the camcorder to a different USB port on the computer.
  • Move the camcorder to a different computer.     
  • If the computer is connected to a network, try disconnecting the  camcorder from the network and connect the camcorder to a computer  that is not on a  network.


                                                                                                         Important Notes: 

      •  Windows XP, Windows Vista or Windows 7 operating system already contain  the appropriate driver to recognize the USB connection from the  camcorder.
      •  Connection through a USB Hub is not supported.
      •  When camcorders are connected to computers on a network, mapped drives  may cause connection issues.  It may be necessary to contact your System  Administrator or computer manufacturer.
      •  Before disconnecting the USB cable, use the Safely Remove Hardware icon  in the System Tray to end the connection.


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