Paper rubs against the printhead (iPF9400) (iPF9400S)

Article ID: ART136419 | Date published: 05/13/2015 | Date last updated: 12/22/2015
 

Description

Paper rubs against the printhead (iPF9400) (iPF9400S)

Solution

 

Cause Corrective Action
The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver.
Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.
1.Press the Stop button and stop printing.
2.Change the type of paper in the printer driver and try printing again.
Paper has been loaded incorrectly, causing it to wrinkle. Reload the paper.
The Printhead is set too low in the Control Panel menu. In the Control Panel menu, set Head Height to Automatic.
(See" Troubleshooting Paper Abrasion and Blurry Images(Head Height) (iPF9400) (iPF9400S) .")
You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink. When printing on Canon Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting.
(See" Adjusting the Vacuum Strength (VacuumStrngth) (iPF9400) (iPF9400S) .")
(See"
Troubleshooting Paper Abrasion and Blurry Images(Head Height) (iPF9400) (iPF9400S) .")
When printing on CAD Tracing Paper or other film-based media, choose a VacuumStrngth setting of Standard, Strong, or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting.
(See" Adjusting the Vacuum Strength (VacuumStrngth) (iPF9400) (iPF9400S) .")
(See"
Troubleshooting Paper Abrasion and Blurry Images(Head Height) (iPF9400) (iPF9400S) .")
When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of Weakest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting.
(See" Adjusting the Vacuum Strength (VacuumStrngth) (iPF9400) (iPF9400S) .")
(See"
Troubleshooting Paper Abrasion and Blurry Images(Head Height) (iPF9400) (iPF9400S) .")
When you have loaded paper, the paper you have loaded does not match the type selected on the Control Panel. Be sure to select the correct type of paper in the Control Panel menu when loading paper.
Since the leading edge of the paper strongly warps upward or ripples, the leading edge of the paper rubs against the printhead. Set Cutting Mode to Manual on the Control Panel menu, and select Off for the paper leading edge detection setting. In this case, when keeping track of the amount of roll paper left, set ManageRemainRoll to Off before loading the roll paper and then set ManageRemainRoll to On after loading the roll paper.

SIMS Doc Id

8201672100

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