If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary.
You need to prepare: a sheet of A4 or Letter-sized plain paper
- Holding sides of the paper output tray, gently open it.
The output tray extension will open automatically when the paper output tray is opened.
- Extend the paper output support.
Important
- If the inner cover is open, close it
- Flick the HOME screen, then tap Setup.
Using the Operation Panel
The setup menu screen will appear.
- Tap Maintenance.
The Maintenance screen will appear.
- Tap Deep cleaning.
The confirmation screen will appear.
- Tap Yes.
The machine starts cleaning the print head deeply.
Do not perform any other operations until the machine completes the deep cleaning of the print head. This takes about 3 minutes.
The pattern print confirmation screen will appear.
- Tap Yes.
The nozzle check pattern will be printed.
- When the completion message appears, tap OK.
The screen will return to the Maintenance screen
.
-
Make sure that the power is turned on.
-
Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the cassette (lower).
-
Open the paper output tray.
-
Clean the print head deeply.
-
Examine the nozzle check pattern.
If a particular color is not printed properly, replace the ink tank of that color.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, the print head may be damaged.
If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
Or if you still need help, visit our Canon Community by clicking the button below to get answers:
____________________________________________________________________________________________
Note
- Touch the HOME button to exit Setup and display the HOME screen.