Paper may be jammed in various parts of the printer.  Review the options below and follow the appropriate steps to resolve your specific type of paper jam.

 If you need to turn off the machine to remove jammed paper during printing, press the Stop button to cancel print jobs before turning off the machine.
 

Paper is jammed in the output slot

If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.

1. Hold the paper with your hands, then pull the paper out slowly so it doesn't tear.

2. If you can't pull the paper out, turn the machine off and turn it back on. The paper may be ejected automatically.

 If the paper tears and you can't remove the jammed paper from the paper output slot, remove the paper from inside the machine.

3. Reload the paper, and press the OK button on the machine.

If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

Paper is jammed inside

1. Turn off the machine, and unplug the power cord of the machine from the power supply.
    
2. Lift up and open the operation panel until it stops.
    

 Don't touch the clear film (A) or the white belt (B). If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

 

3. Make sure that the jammed paper is not under the print head holder.

• If the jammed paper is under the print head holder, move the print head holder to the right or left edge whichever is easier to remove the paper.

• When you move the print head holder, hold the top of the print head holder and slide it slowly to the right or left edge.

4. Hold the jammed paper with your hands.
    

• If the paper is rolled up, pull it out.

6. Make sure that all the jammed paper is removed.

• If the paper tears, a piece of paper may remain inside the machine. Check the following and remove any paper that remains.

7. Slowly close the operation panel, then reload the paper.

• This cancels all the jobs in the print queue. Reprint if necessary.

• When you reload the paper, make sure you use the paper suited for printing and you load it correctly.

If the message about paper jam displays on the computer screen when you resume the print job, a piece of paper may remain inside the machine.
If that happens, confirm that no piece of paper remains inside the machine.
 

Paper is jammed in the lower cassette

1. Detach the rear cover.

2. Slowly pull out the paper.

 Don't touch the inner parts of the machine.

• Open the paper output tray if you can't pull out the paper.

3. Attach the rear cover.
    

4. If you weren't able to remove the paper out in step 2:

• Detach the lower and upper cassettes.

5. Slowly pull the paper out.

6. If the paper isn't loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.

• When reloading the paper, confirm that you're using the paper suited for printing and are loading it correctly.

7. Attach the cassettes to the machine, then press the OK button.
    

Paper jammed in the upper cassette, during duplex printing or as the printer pulled in the paper

1. Detach the rear cover.

2. Lift up the transport unit cover, then pull it out.
    

3. Slowly pull the paper out.
    

 Don't touch the inner parts of the machine.

• If you can't pull out the paper, open the paper output tray.

4. Attach the transport unit cover.
    

5. Attach the rear cover.
    

6. If you weren't able to remove the paper out in step 2:

• Detach the lower and upper cassettes.

7. Slowly pull the paper out.

8. If the paper isn't loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.

• When reloading the paper, confirm that you're using the paper suited for printing and are loading it correctly.

9. Attach the cassettes to the machine, then tap OK.
    

Good to know

To avoid future paper james make sure of the following.

• There no foreign objects around the paper output slot.

• The transport unit cover and the rear cover are attached properly.

• The paper is not curled.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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