Cannot Install the Printer Driver
| Article ID: ART137191 |
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Date published: 05/13/2015 |
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Date last updated: 04/26/2019 |
Description
Cannot Install the Printer Driver
Solution
| Cannot Install the Printer Driver
ID: 8201573700_ EN_ 2
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If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive:
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Start the installation following the procedure below.
1. Select items from the [ Start ] menu as shown below.
- In Windows 7 or Windows Vista, click [ Start ] then [ Computer ].
- In Windows XP, click [ Start ] then [ My Computer ].
2. Double-click the  (the CD-ROM icon) on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
REFERENCE
- If the CD-ROM icon is not displayed, try the following:
- Remove the CD-ROM from your computer, then insert it again.
- Restart your computer.
If the CD-ROM icon is not yet displayed, try different discs and see if they are displayed. If other discs are displayed, there is a problem with the Setup CD-ROM. For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
If your PC does not have an optical drive, or if you have lost your Setup CD-ROM, you can also download the driver for your printer from the Canon web site.
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If you are unable to proceed beyond the Printer Connection screen:
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If you are unable to proceed beyond the Printer Connection screen, make sure that the USB cable is securely plugged into the USB port of the printer and is connected to the computer, and then follow the procedure below to reinstall the Printer Driver.
REFERENCE
- The printer is not detected. Check the connection. may be displayed depending on the computer you use. In this case, follow the procedure below to reinstall the Printer Driver.
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1. Click Cancel.
2. Click Start Over on the Installation Failure screen.
3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your model name), then remove the CD-ROM.
4. Turn the printer off.
5. Restart the computer.
6. Make sure that you have no application software running.
7. Insert the CD-ROM again, then install the Printer Driver.
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In other cases:
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Reinstall the Printer Driver.
If the Printer Driver were not installed correctly, uninstall the Printer Driver, restart your computer, and then reinstall the Printer Driver.
If you reinstall the Printer Driver, install the Printer Driver on the Setup CD-ROM.
REFERENCE
- If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the drivers. Restart your computer before reinstalling.
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Cannot Install the Printer Driver
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Reinstall the printer driver.
If you reinstall the printer driver, install the printer driver available on the Canon web site.
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