To assist you in finding an answer to your inquiry, some of our most referred-to articles have been categorized in this document. When you find an article that closely matches your inquiry, click on it to open it.

• Preparing for scanning
  The following articles provide information about the bundled scanner driver and software and detailed instructions to install them.
  
   
• What is a scanner driver? 
  
  What is MP Navigator EX?
  
  How to install the driver / software for a USB connection? 



 
• How to Install the driver / software for a wireless LAN connection?
  
  Note: Windows users will need to download and install the MP Driver 1.03 and MP Navigator EX 5.1.1.  macOS users will need to download and install the CUPS Printer Driver, the scanner driver, MP Navigator EX, and the IJ Network Tool.

  Click here for Windows

  Click here for Mac OS X
  
  Click here for instructions on downloading the drivers and software from the Canon USA website
   

  
  Different Ways of Scanning
  
  The following articles will show you how to scan using the bundled software from your computer or scan from the printer's operation panel.
  
  
   
  • Scan using MP Navigator EX - Mac
    
    Scan using MP Navigator EX- Windows
    
    Scan using the operation panel - Mac
    
    Scan using the operation panel - Windows
    
    Adjusting the output scan resolution - Mac
    
    Adjusting the output scan resolution - Windows

• Useful Information on Scanning
  The following articles provide general information and may not apply to your printer. Refer to your printer's On-screen manual for specifics about your product.
   
  • Adjusting the cropping frame (scan area)
    
    Selecting the best resolution
    
    Learning about file formats
    
    Learning about Color Matching

• When message Cannot communicate with scanner appears
  

  Click here to check on a Macintosh computer

  Click here to check for conflicts on a Macintosh computer
   

  Restart your computer without all applications running in the background
   

  
  • Ensure the printer is powered on
    
    Reseat the USB cable to the printer and computer
    
    Ensure the USB cable is connected directly to the computer
    
    Isolate the printer from other device connected to the computer
  
  
  
  
   
  • Confirm the correct scanner is selected

    Click here to check on a Windows computer

  • Confirm there are no conflicts with software provided by other manufacturers
     

    Click here to check for conflicts on a Windows computer

  
  
  • Uninstall MP Drivers and scan software then reinstall them
    
    Click here for uninstall and reinstall instructions
  • Confirm Windows system file USBSCAN.SYS is installed
  
  
  
   
• When message MP Navigator has stopped working appears

  Click here to check for conflicts on a Macintosh computer
   

  Check the Network Shortcuts folder to delete My Web Sites on MSN file (or icon)
  
  Check if a new administrative user account will resolve the issue
   

  • Confirm there are no conflicts with software provided by other manufacturers

    Click here to check for conflicts on a Windows computer

• When message Cannot start MP Navigator EX appears

• Click here to check for conflicts on a Macintosh computer
   

  Restart your computer without all applications running in the background
  
  Check if security software or firewall settings are blocking communication
  
   

  • Confirm there are no conflicts with software provided by other manufacturers

    Click here to check for conflicts on a Windows computer

     

    • Uninstall MP Drivers and scan software then reinstall them
      
      Click here for uninstall and reinstall instructions

      Check if a new administrative user account will resolve the issue