To assist you in finding an answer to your inquiry, some of our most referred-to articles have been categorized in this document. When you find an article that closely matches your inquiry, click on it to open it. In some cases, that article will guide you to another document that includes detailed instructions for your model.

• Preparing for scanning
  The following articles provide information about the bundled scanner driver and software and detailed instructions to install them.
   
  • What is a scanner driver?
  • What is MP Navigator EX?
  • How to install the driver / software for a USB connection?
  • How to Install the driver / software for a wireless LAN connection on a Windows computer?
  • How to Install the driver / software for a wireless LAN connection on a Mac OS X computer?
    
     
• Different Ways of Scanning
  The following articles will show you how to scan using the bundled software from your computer or scan from the printer's operation panel.
   
  • Scan using MP Navigator EX on a Windows computer
  • Scan using MP Navigator EX on a Mac OS X computer
  • Scan using the operation panel
  • Scan to a USB flash drive or memory card
  • Adjusting the output scan resolution on a Windows computer
  • Adjusting the output scan resolution on a Mac OS X computer

• Useful Information on Scanning
  The following articles provide general information and may not apply to your printer. Refer to your printer's On-screen manual for specifics about your product.
   
  • Adjusting the cropping frame (scan area)
  • Selecting the best resolution
  • Learning about file formats
  • Learning about Color Matching

• Problems Scanning
  The following articles will have you check the printer, computer and their connection for possible communication problems.
   
  • When message Cannot communicate with scanner appears
    • Ensure the printer is powered on
    • Reseat the USB cable to the printer and computer
    • Ensure the USB cable is connected directly to the computer
    • Isolate the printer from other device connected to the computer
    • Confirm the correct scanner is selected on a Windows computer
    • Confirm the correct scanner is selected on a Mac OS X computer
    • Confirm there are no conflicts with Windows software provided by other manufacturers
    • Confirm there are no conflicts with Mac OS X software provided by other manufacturers
    • Restart your computer without all applications running in the background
    • Uninstall MP Drivers and scan software then reinstall them
    • Confirm Windows system file USBSCAN.SYS is installed
       
  • When message Set PC to scan appears
    
    Press the Stop button to clear the error. Scanning over a network using the operation panel can only be performed using MP Navigator EX. To scan using the operation panel to an application other than MP Navigator EX, please connect a USB cable from the printer to your computer. Then follow the software manufacturer's user's manual to scan using Canon ScanGear TWAIN or WIA driver.
    • Scan using the operation panel
      
       
  • When message MP Navigator has stopped working appears
    • Confirm there are no conflicts with Windows software provided by other manufacturers
    • Confirm there are no conflicts with Mac OS X software provided by other manufacturers
    • Check the Network Shortcuts folder to delete My Web Sites on MSN file (or icon)
    • Check if a new administrative user account will resolve the issue
       
  • When message Cannot start MP Navigator EX appears
    • Confirm there are no conflicts with Windows software provided by other manufacturers
    • Confirm there are no conflicts with Mac OS X software provided by other manufacturers
    • Restart your computer without all applications running in the background
    • Check if security software or firewall settings are blocking communication
    • Uninstall MP Drivers and scan software then reinstall them
    • Check if a new administrative user account will resolve the issue