To assist you in finding an answer to your inquiry, some of our most referred-to articles have been categorized in this document. When you find an article that closely matches your inquiry, click on it to open it.

• Preparing for scanning
  The following articles provide information about the bundled scanner driver and software and detailed instructions to install them.
   
  • What is a scanner driver? 
     
  • What is MP Navigator EX?
     
  • How to install the driver / software for a USB connection? 
     
  • How to Install the driver / software for a wireless LAN connection?
     Windows
     Mac OS X
    
     
• Different Ways of Scanning
  The following articles will show you how to scan using the bundled software from your computer or scan from the printer's operation panel.
   
  • Scan using MP Navigator EX - Mac
  • Scan using MP Navigator EX- Windows
  • Scan using the operation panel - Mac
  • Scan using the operation panel - Windows
  • Adjusting the output scan resolution - Mac
  • Adjusting the output scan resolution - Windows

• Useful Information on Scanning
  The following articles provide general information and may not apply to your printer. Refer to your printer's On-screen manual for specifics about your product.
   
  • Adjusting the cropping frame (scan area)
     
  • Selecting the best resolution
     
  • Learning about file formats
     
  • Learning about Color Matching

• Problems Scanning
  The following articles will have you check the printer, computer and their connection for possible communication problems.
   
  • When message Cannot communicate with scanner appears
    • Ensure the printer is powered on
    • Reseat the USB cable to the printer and computer
    • Ensure the USB cable is connected directly to the computer
    • Isolate the printer from other device connected to the computer
    • Confirm the correct scanner is selected
      Click here to check on a Windows computer
      Click here to check on a Macintosh computer
    • Confirm there are no conflicts with software provided by other manufacturers
      Click here to check for conflicts
    • Restart your computer without all applications running in the background
    • Uninstall MP Drivers and scan software then reinstall them
      
      Click here for uninstall and reinstall instructions
    • Confirm Windows system file USBSCAN.SYS is installed
       
  • When message MP Navigator has stopped working appears
    • Confirm there are no conflicts with software provided by other manufacturers
      Click here to check for conflicts
    • Check the Network Shortcuts folder to delete My Web Sites on MSN file (or icon)
    • Check if a new administrative user account will resolve the issue
       
  • When message Cannot start MP Navigator EX appears
    • Confirm there are no conflicts with software provided by other manufacturers
      Click here to check for conflicts
    • Restart your computer without all applications running in the background
    • Check if security software or firewall settings are blocking communication
    • Uninstall MP Drivers and scan software then reinstall them
      
      Click here for uninstall and reinstall instructions
    • Check if a new administrative user account will resolve the issue

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