5100 / 5101 (The power lamp and the error lamp alternately blink twice) Printer error has occurred
Article ID: ART137492 | Date published: 05/13/2015 | Date last updated: 05/07/2019
 

Description

5100 / 5101 (The power lamp and the error lamp alternately blink twice) Printer error has occurred

Solution

 

When the message "5100 / 5101 Printer error has occurred. Turn off power then back on again. If problem persists, see the manual." is displayed, the behavior of the print head holder is interrupted.
Do you see a jammed paper or foreign material?
Did you install the print head properly?
Please see the following for detail.
If the problem persists, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 

1. Is there a securing material for the holder inside the printer?

 

There may be a securing material for the holder inside the printer.
(This material must be removed before using the printer.)
Open the Top Cover, then remove the securing material for the holder.

 

 

 

 

[ With the securing material ]

[ Remove the securing material ]

Then, close the cover, and turn ON the printer again.

 

 

2. Is there a jammed paper or foreign material inside the printer?

 

Stop printing, then push the power button of the printer to turn OFF the printer.
Open the Top Cover of the printer; then,
  • If there is a jammed paper or foreign material inside the printer, remove them.

 

 

 

 

[ The printer with the Top Cover opened ]
( Paper jam )

After checking the above items, push the power button to turn ON the printer again.
CAUTION
When removing the jammed paper or foreign material, take extra care so that you do not touch the inner parts. Or, it may cause another printing problem.

 

 

3. Is the ink tank properly installed?

 

If the ink tank is not properly installed, it interferes with the operation of the print head.
See the following images to get an idea of proper print head position.

 

 

 

 

[ When the ink tanks are not properly installed ]

The ink tank is not set firmly.
The ink lamp is not turned ON.

 

 

 

 

[ When the ink tanks are properly installed ]

The ink lamps are turned ON.
CAUTION
Always remember "Do not touch the Print Head Holder while it is moving."
Wait until the Print Head Holder automatically stops.
Do not even attempt to stop/move the Print Head Holder by holding it.

 

 

 

 

If the problem persists, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account

 

 

SIMS Doc Id

8201575500