Cause

There are several reasons for Error 5100 to appear, including a paper jam, an improperly seated ink tank, and more.

Action

Click on the link to any of the articles below for the instructions needed to resolve the named error,

• Packing material was left inside the printer.
   
• An ink cartridge isn't seated properly.
   
• Paper is jammed or there is an object inside the printer.
   
• The printer needs to be reset.
   
• The encoder film/strip needs to be cleaned.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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