GPS Satellite Signals Cannot be Received
Article ID: ART137601 | Date published: 05/13/2015 | Date last updated: 11/16/2015
 

Description

GPS Satellite Signals Cannot be Received

Solution

GPS Satellite Signals Cannot be Received
ID : 8201269700 _ EN _ 5
Solution

If you are unable to receive GPS satellite signals, please check the following.

  • In the [GPS Settings] area of the menu, please make sure the [GPS] setting is set to [On]. Please see the following information about how to make these settings.
  • To receive GPS satellite signals, it is necessary to make sure that the camera's GPS signal receiver is pointed toward the sky whenever possible.
  • In you are not in environment where GPS satellite signals can be received correctly, moving to an outdoor location with a clear view of the sky should make it easier to receive signals.

GPS Function: Where it Can be Used and How to Hold the Camera

Use the camera outside, where the sky is clearly visible. (The function will not work properly if you are in an environment, such as indoors, where the GPS satellite signal cannot be received.)

Hold the camera as shown below so that signals are easier to receive from GPS satellites.
Be sure not to cover the GPS signal receiver with your finger or other objects.

REFERENCE
Carrying the Camera when Using the GPS Logger Function
When carrying the camera, make sure the GPS signal receiver is pointed toward the sky whenever possible. When keeping it in your bag, try to keep it in an outer pocket with the GPS signal receiver pointed toward the sky. Doing so will make it easier to receive GPS satellite signals.

Environments where GPS Signals Cannot be Received

Since it may not be possible to receive GPS satellite signals correctly in the following situations, the camera's positioning data may not be recorded or the recorded position may differ from the actual position.
  • Indoors
  • Underground
  • Near buildings or valleys
  • In tunnels or forests
  • Near high-voltage power lines or mobile phones that use a frequency of 1.5 GHz
  • When the camera is inside a bag or suitcase, etc.
  • Under water (using separately-sold waterproof case)
  • When travelling long distances
  • When moving to an area where the surrounding environment is different

Since the position of GPS satellites changes over time, the camera's positioning data may not be recorded, the recorded position may differ from the actual position, or the camera may record a false route even if it was used in the same place without moving.

It may take some time to receive a signal from GPS satellites after switching the battery, or if the GPS function has not been used for a long time.

If the camera's location information is not recorded, incorrect information is recorded, or it takes a considerable amount of time to receive GPS satellite signals, turn off the camera and remove the battery, then reinsert the battery after more than one minute has elapsed. This will reset the GPS function, which may enable recording of correct information.


SIMS Doc Id

8201269700