Follow one of the links below for help with document scans.
Get started
The following articles tell you about scanner drivers and software and how to install them.
Install the driver / software for a wireless LAN connection
How to scan
The following articles tell you how to scan from your computer or the printer's operation panel.
Tips for the best scan
The following articles provide general information. For specific help with your printer / scanner, refer to the printer's on-screen manual.
Troubleshooting
The following articles tell you how to check the printer, computer, and connections for possible communication problems.
When the message
Cannot communicate with scanner appears
Confirm the correct scanner is selected
Confirm there are no conflicts with software provided by other manufacturers
Uninstall MP Drivers and scan software then reinstall them
When message MP Navigator has stopped working appears
Confirm there are no conflicts with software provided by other manufacturers
When message Cannot start MP Navigator EX appears
Confirm there are no conflicts with software provided by other manufacturers
Uninstall MP Drivers and scan software then reinstall them