Follow one of the links below for help with document scans.

Get started

The following articles tell you about scanner drivers and software and how to install them.

• What is a scanner driver?

• What is MP Navigator EX?

• How to install the driver / software for a USB connection?

Install the driver / software for a wireless LAN connection

• Install for Windows

• Install for Mac OS X^®

How to scan

The following articles tell you how to scan from your computer or the printer's operation panel.

• Scan using MP Navigator EX - Mac^®

• Scan using MP Navigator EX- Windows

• Scan using the operation panel - Mac

• Scan using the operation panel - Windows

• Adjust the output scan resolution - Mac

• Adjust the output scan resolution - Windows

Tips for the best scan

 The following articles provide general information. For specific help with your printer / scanner, refer to the printer's on-screen manual.

• Adjust the cropping frame (scan area)

• Select the best resolution

• Learn about file formats

• Learn about Color Matching

Troubleshooting

The following articles tell you how to check the printer, computer, and connections for possible communication problems.

When the message Cannot communicate with scanner appears

• Check on a Mac computer

• Check for conflicts on a Mac

• Ensure the printer is turned on

• Reseat the USB cable to the printer and computer

• Isolate the printer from other devices connected to the computer

Confirm the correct scanner is selected

• Check on a Windows computer

Confirm there are no conflicts with software provided by other manufacturers

• Check for conflicts on a Windows computer

• Restart your computer without applications running in the background

Uninstall MP Drivers and scan software then reinstall them

• Get uninstall and reinstall instructions

• Confirm Windows system file USBSCAN.SYS is installed

When message MP Navigator has stopped working appears

• Check for conflicts on a Mac

Confirm there are no conflicts with software provided by other manufacturers

• Check for conflicts on a Windows computer

• Check the Network Shortcuts folder to delete My Web Sites on MSN file (or icon)

• Check if a new administrative user account will resolve the issue

When message Cannot start MP Navigator EX appears

• Check for conflicts on a Mac

Confirm there are no conflicts with software provided by other manufacturers

• Check for conflicts on a Windows computer

• Restart your computer without applications running in the background

• Check if security software or firewall settings are blocking communication

Uninstall MP Drivers and scan software then reinstall them

• Get uninstall and reinstall instructions

• Check if a new administrative user account will resolve the issue