5101 Remove the protective material if it is attached to the holder and turn off power and back on
| Article ID: ART137679 |
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Date published: 05/13/2015 |
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Date last updated: 05/07/2019 |
Description
5101 Remove the protective material if it is attached to the holder and turn off power and back on
Solution
| 5101 Remove the protective material if it is attached to the holder and turn off power and back on
ID: 8201579100_ EN_ 1
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| Issue |
When the message "5101 Remove the protective material if it is attached to the holder and turn off power and back on." is displayed, the behavior of the print head holder is interrupted.
Open the Top Cover of the printer if the protective material is attached to the holder, remove it.
Please see the following for detail.
If the problem persists, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
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| Cause |
1. Is there a securing material for the holder inside the printer?
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| Summary |
There may be a securing material for the holder inside the printer.
(This material must be removed before using the printer.)
- Open the Top Cover, then remove the securing material for the holder.
[With the securing material]
[Remove the securing material]
Then, close the cover, and turn ON the printer again.
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| See Also |
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| Cause |
|
| Summary |
If the problem persists, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account
|
| See Also |
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