"An error occurred while communicating with the printer" appears when trying to install the printer on a Windows 8 computer

 

Description

Possible printer problems you may experience in Windows 8 environment

Solution

If any of the following errors (see below) occur, please download and install the Windows 8 drivers for your model.
 

  1. Printer driver installation is disrupted and the message "Printer driver is currently in use" is displayed.

    This will occur if you've connected the printer to the PC prior to installing the Canon printer driver.

     

  2. Not all the setting items are displayed in Printing Preferences.



    This will occur if you've connected the printer to the PC prior to installing the Canon printer driver.
     Note: Printer Preferences window shows like the one below when the Canon printer driver is installed.


     
  3. Printer Driver installation is disrupted and the message"An error occurred while communicating with the printer" is displayed.



    This can occur when you set-up wireless LAN or wired LAN with a USB cable.
     

To ensure the latest driver version is installed, visit our download site.

  1. From the Canon support page, select your model in the following manner:
     
    1. Enter your model name in the text box beneath "Use your Model Name / Number" (for example,'MX512' or 'MG5220', etc.).
    2. Wait for a few moments and the name of your model will appear under the text box.
    3. Click on the model name under the text box.  Then, click Get Drivers & Downloads.
    4. On the next page, depending on your model, select the Recommended Downloads tab or the Drivers tab.
       
  2. Download the MP Driver or Mini Master setup* file by clicking the Select button to the right of its listing.

    *Not all models will have a Mini Master setup file available.
     
  3. Place a check in the box to indicate that you agree to the terms of the Disclaimer.  Then, click Download.
     
  4. Follow the installation instructions.

 

 Note: You will not be able to properly install your printer in these situations by using the Setup CD-ROM

SIMS Doc Id

8201705600

Doc ID   ART137782
Updated   12/22/2015

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