There are several reasons for Error 5100 to appear. 

Choose a link below to get detailed instructions for how to clear the error.

• Packing material was left inside the printer.

• An ink cartridge isn't seated properly.

• Paper is jammed or there's an object inside the printer.

• The printer needs to be reset.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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