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What to do when a "**** (4 alphanumeric one-byte characters) Printer error has occurred" is displayed - MX882

Article ID: ART137808 | Date published: 05/13/2015 | Date last updated: 05/06/2019
 

Description

Support Code

Solution

When a 4-character code with the message "**** (*1) Printer error has occurred. " is displayed, there may be a problem inside the printer.

(*1): "****" is displayed with alphanumeric one-byte characters.

Example: 5012, etc.

Example: The display of the 5012 error

<Solution>

Turn OFF the printer, and unplug the power cord. Wait a few minutes, then reconnect the power cord. Then, turn ON the printer again.

If the problem persists, service is required
For support and service options, sign into (or create) your Canon Account from the link below.
My Canon Account.

<Error Code>

5C00, 5700, 5400, 5B00, 5B01, 5200, 6800, 6801, 6A80, 6A81, 6A90, 6B10, 9000, 5C20, 6010, 6502, 6500, C000, 5011, 5012, 6C10

Request for a repair service

  • For support and service options, sign into (or create) your Canon Account from the link below.
    My Canon Account

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