Paper Jams
Article ID: ART137827 | | | Date published: 05/13/2015 | | | Date last updated: 08/15/2015 |
Description
Paper Jams
Solution
Paper Jams ID: 8201572200_ EN_ 1 | |
Issue | If you need to turn off the machine to remove jammed paper during printing, press the Stop/Reset button to cancel print jobs before turning off the machine. |
Cause | Paper Is Jammed in the Paper Output Slot |
Summary | If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. 1. Pull the paper out slowly. Hold the paper with your hands, then pull the paper out slowly not to tear it.
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Summary | 2. Reload the paper, and press the Stop/Reset button on the machine. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.
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Summary | If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. |
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Cause | Paper Is Jammed inside the Machine at the Transport Unit |
Summary | If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit. Remove the paper following the procedure below. 1. Turn the machine off, then unplug the power cord. |
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Summary | 2. Stand the machine with the right side facing down. If you can see the jammed paper at the front tray, stand the machine with the front tray open.
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Summary | 3. Push the open lever to open the transport unit. (A) open lever When you open the transport unit, support it with your hand so that it does not fall down. |
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Summary | 4. Pull out the jammed paper slowly. When you pull the jammed paper, support the machine with your hand so that it does not fall down.
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Summary | 5. Close the transport unit.
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Summary | 6. Plug the machine back in and turn the machine back on. |
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Summary | 7. Reload the paper. All print jobs in the queue are canceled. Reprint if necessary. |
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Summary | If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. |
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Cause | Paper Is Jammed inside the Machine |
Summary | If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below. 1. Turn off the machine, and unplug the power cord of the machine from the power supply. |
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Summary | 2. Open the paper output cover. Remove the paper on the front tray if any.
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Summary | 3. Make sure that the jammed paper is not under the FINE cartridge holder. If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the right edge or the left edge whichever is easier to remove the paper. When you move the FINE cartridge holder, hold the FINE cartridge holder and slide it slowly to the right edge or the left edge. |
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Summary | 4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. |
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Summary | 5. Pull the paper slowly not to tear it, then pull the paper out. |
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Summary | 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
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Summary | 7. Close the paper output cover, then reload the paper. All print jobs in the queue are canceled. Reprint if necessary.
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Summary | If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. |
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Cause | Paper Is Jammed When Automatic Duplex Printing |
Summary | If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. 1. Pull the paper out slowly from the paper output slot. Hold the paper with your hands, then pull the paper out slowly not to tear it.
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Summary | 2. Reload the paper, and press the Stop/Reset button on the machine. If you were not able to remove the paper out in step 1: Follow the procedure below to remove the paper from the transport unit. |
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Summary | 3. Turn the machine off, then unplug the power cord. |
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Summary | 4. Stand the machine with the right side facing down.
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Summary | 5. Push the open lever to open the transport unit. (A) open lever When you open the transport unit, support it with your hand so that it does not fall down. |
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Summary | 6. Pull out the jammed paper slowly. When you pull the jammed paper, support the machine with your hand so that it does not fall down.
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Summary | 7. Close the transport unit.
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Summary | 8. Plug the machine back in and turn the machine back on. |
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Summary | 9. Reload the paper. All print jobs in the queue are canceled. Reprint if necessary. |
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Summary | If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center. |
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Cause | In Other Cases |
Summary | Make sure of the following: Check 1: Are there any foreign objects around the paper output slot? Check 2: Is the paper curled? |
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Reference Videos:
Removing a jammed paper: Paper Feed Unit
Removing jammed paper: Inside the printer
Removing jammed paper: Upper cassette, automatic double-sided printing
Removing a jammed paper: Paper Output Slot
SIMS Doc Id
8201572200