Note

• If you need to turn off the machine to remove jammed paper during printing, touch the Stop button to cancel print jobs before turning off the machine.

Paper Is Jammed in the Paper Output Slot

If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.

1. Pull the paper out slowly.
   Hold the paper with your hands, then pull the paper out slowly not to tear it.
   
   

2. Reload the paper, and tap OK on the touch screen.
   If you turned off the machine in step 1, all print jobs in the queue are canceled. Reprint if necessary.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, the printer will require servicing..

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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Paper Is Jammed inside the Machine

Remove the paper following the procedure below.

1. Turn off the machine, and unplug the power cord of the machine from the power supply.
    
2. Lift up and open the operation panel until it stops.
   
   

 Important

• Do not touch the clear film (A) or the white belt (B).
  
  
  
  If the paper or your hands touch these parts and blot or scratch them, the machine can be damaged.

3. Make sure that the jammed paper is not under the print head holder.
   
   If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
   
   When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.
   
   
    
4. Hold the jammed paper with your hands.
   
   
   
   If the paper is rolled up, pull it out.
   
   
    
5. Pull the paper slowly not to tear it, then pull the paper out diagonally forward in front at aslant.
   Keep an angle of the paper about 45 degrees and pull it slowly.
   
   
    
6. Make sure that all the jammed paper is removed.
   If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.

7. Close the operation panel slowly, then reload the paper.
   All print jobs in the queue are canceled. Reprint if necessary.

 Note

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine. In this case, confirm that no piece of paper remains inside the machine.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, the printer will require servicing..

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

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The Paper Loaded in the Cassette (Lower) Is Jammed

Remove the paper following the procedure below.

1. Detach the rear cover.
   Pull out the rear cover.
   
   
    
2. Pull out the paper slowly.
   
   

 Note

• Do not touch the inner parts of the machine.
   
• Open the paper output tray if you cannot pull out the paper.

3. Attach the rear cover.
   Insert the rear cover to the back of the machine.
   
   
   
   If you were not able to remove the paper out in step 2:
    
4. Detach the lower and upper cassettes.
    
5. Pull out the paper slowly.
   
   
    
6. If the paper is not loaded properly in the cassette, remove the paper, then reload it (upper cassette / lower cassette) after aligning the edges of the sheets.

 Note

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

7. Attach the cassettes to the machine, then tap OK on the touch screen.
   
   If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, the printer will require servicing..
   
   If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
   
   Or if you still need help, visit our Canon Community by clicking the button below to get answers:
   
   

   
   
   
   
   
   
   
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The Paper Loaded in the Cassette (Upper) Is Jammed / The Paper Is Jammed during Duplex Printing / The Paper Is Jammed As the Machine Pulled In the Printed Paper

 Important

Remove the paper following the procedure below.

1. Detach the rear cover.
   Pull out the rear cover.
   
   
    
2. Detach the transport unit cover.
   Lift up the transport unit cover, then pull it out.
   
   
    
3. Pull out the paper slowly.
   
   

 Note

• Do not touch the inner parts of the machine.
   
• If you cannot pull out the paper, open the paper output tray.

4. Attach the transport unit cover.
   Insert the transport unit cover to the back of the machine.
   
   
    
5. Attach the rear cover.
   Insert the rear cover to the back of the machine.
   
   
   
   If you were not able to remove the paper out in step 2:
    
6. Detach the lower and upper cassettes.
    
7. Pull out the paper slowly.
   
   
    
8. If the paper is not loaded properly in the cassette, remove the paper, then reload it (upper cassette / lower cassette) after aligning the edges of the sheets.

 Note

• When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.

9. Attach the cassettes to the machine, then tap OK on the touch screen.
   
   If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, the printer will require servicing..
   
   If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.
   
   Or if you still need help, visit our Canon Community by clicking the button below to get answers:
   
   

   
   
   
   
   
   
   
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In Other Cases

Make sure of the following: