Paper Jams
Article ID: ART137927 | Date published: 05/13/2015 | Date last updated: 08/15/2015
 

Description

Paper Jams

Solution

Paper Jams
ID: 8201573400_ EN_ 1
Issue

REFERENCE
If you need to turn off the printer to remove jammed paper during printing, cancel print jobs before turning off the printer.


Cause

Paper Is Jammed in the Paper Output Slot


Summary

If you can see the jammed paper at the paper output slot, remove the paper following the procedure below.
1. Pull the paper out slowly.
Hold the paper with your hands, then pull the paper out slowly not to tear it.

REFERENCE
  • If you cannot pull the paper out, turn the printer off and turn it back on. The paper may be ejected automatically.
  • If the paper tears and you cannot remove the jammed paper from the paper output slot, remove the paper from inside the printer.
-> Refer to [ Paper Is Jammed inside the Printer ] within this webpage.


See Also
Cause


Summary

2. Reload the paper, and press the RESUME/CANCEL button on the printer.
If you turned off the printer in step 1, all print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
  • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.
  • We recommend you use paper other than A5 sized one to print documents with photos or graphics; otherwise, the printout may curl and cause paper exit jams.


See Also
Cause


Summary

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.


See Also
Cause

Paper Is Jammed inside the Printer


Summary

Remove the paper following the procedure below.
1. Turn off the printer, and unplug the power cord of the printer from the power supply.


See Also
Cause


Summary

2. Open the top cover.

IMPORTANT
  • Do not touch the clear film (A) or the white belt (B).

If the paper or your hands touch these parts and blot or scratch them, the printer can be damaged.


See Also
Cause


Summary

3. Make sure that the jammed paper is not under the print head holder.
If the jammed paper is under the print head holder, move the print head holder to the right edge or the left edge whichever is easier to remove the paper.
When you move the print head holder, hold the top of the print head holder and slide it slowly to the right edge or the left edge.


See Also
Cause


Summary

4. Hold the jammed paper with your hands.

If the paper is rolled up, pull it out.


See Also
Cause


Summary

5. Pull the paper slowly not to tear it, then pull the paper out diagonally forward in front at aslant.
Keep an angle of the paper about 45 degrees and pull it slowly.


See Also
Cause


Summary

6. Make sure that all the jammed paper is removed.
If the paper is torn, a piece of paper may remain inside the printer. Check the following and remove the piece of paper if it remains.
  • Does the piece of paper remain under the print head holder?
  • Does the little piece of paper remain inside the printer?
  • Does the piece of paper remain in the right side or the left side space (C) inside the printer?


See Also
Cause


Summary

7. Close the top cover, then reload the paper.
All print jobs in the queue are canceled. Reprint if necessary.
REFERENCE
  • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the printer. In this case, confirm that no piece of paper remains inside the printer.


See Also
Cause


Summary

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.


See Also
Cause

The Paper Loaded in the Cassette (Lower) Is Jammed


Summary

Remove the paper following the procedure below.
1. Detach the rear cover.
Pull out the rear cover.


See Also
Cause


Summary

2. Pull out the paper slowly.

REFERENCE
  • Do not touch the inner parts of the printer.
  • Open the paper output tray if you cannot pull out the paper.


See Also
Cause


Summary

3. Attach the rear cover.
Insert the rear cover to the back of the printer.

If you were not able to remove the paper out in step 2:


See Also
Cause


Summary

4. Detach the lower and upper cassettes.


See Also
Cause


Summary

5. Pull out the paper slowly.


See Also
Cause


Summary

6. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.
REFERENCE
  • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.


See Also
Cause


Summary

7. Attach the cassettes to the printer, then press the RESUME/CANCEL button.


See Also
Cause


Summary

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.


See Also
Cause

The Paper Loaded in the Cassette (Upper) Is Jammed/The Paper Is Jammed during Duplex Printing/The Paper Is Jammed As the Printer Pulled In the Printed Paper


Summary

IMPORTANT
  • If the printed paper piles up on the paper output slot, the printer may pull it in and the paper is jammed inside the printer. Remove the printed paper from the paper output tray before it amounts to 50 sheets.


See Also
Cause


Summary

Remove the paper following the procedure below.
1. Detach the rear cover.
Pull out the rear cover.


See Also
Cause


Summary

2. Detach the transport unit cover.
Lift up the transport unit cover, then pull it out.


See Also
Cause


Summary

3. Pull out the paper slowly.

REFERENCE
  • Do not touch the inner parts of the printer.
  • If you cannot pull out the paper, open the paper output tray.


See Also
Cause


Summary

4. Attach the transport unit cover.
Insert the transport unit cover to the back of the printer.


See Also
Cause


Summary

5. Attach the rear cover.
Insert the rear cover to the back of the printer.

If you were not able to remove the paper out in step 2:


See Also
Cause


Summary

6. Detach the lower and upper cassettes.


See Also
Cause


Summary

7. Pull out the paper slowly.


See Also
Cause


Summary

8. If the paper is not loaded properly in the cassette, remove the paper, then reload it after aligning the edges of the sheets.
REFERENCE
  • When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly.


See Also
Cause


Summary

9. Attach the cassettes to the printer, then press the RESUME/CANCEL button.


See Also
Cause


Summary

If you cannot remove the paper or the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact the service center.


See Also
Cause

In Other Cases


Summary

Make sure of the following:
  • Check 1: Are there any foreign objects around the paper output slot?
  • Check 2: Are the transport unit cover and the rear cover attached properly?
  • Check 3: Is the paper curled?


See Also

Reference Videos:

Removing jammed paper: Lower Cassette

Removing jammed paper: inside the printer

Removing jammed paper: upper cassette, automatic double-sided printing

SIMS Doc Id

8201573400