Wireless Printer Is Offline Message - PIXMA MX712

Article ID: ART137932 | Date published: 05/13/2015 | Date last updated: 04/03/2020


Find out how to resolve a "Printer is offline" message that appears when trying to print wirelessly.


If you attempt to print and get a message that the printer is offline, check the following:

  • Is the printer plugged in and powered on?

  • Are the printer and the computer connected to the same network?
    To verify this, print out the network settings. Check the listing for the Network Name (SSID) and make sure it matches the network name on your Windows or Mac® computer.

  • Is the printer's signal strength low due to its distance from the router?
    Move the printer closer to the wireless router. To check signal strength, print out the network settings.
    You may need to power cycle the printer and wireless router to restore network communication.

  • ‚ÄčAre you sending the print job to the correct printer?
    If the print job is sent to a printer that is not connected to the computer, you may experience this error.

  • If you use a Windows PC, is the "Use Printer Offline" option enabled?

    Printer is offline message


    Here's how to check:

    1. Hold the Windows Windows logo key on the keyboard and type the letter R. This opens the Run box.

    2. In the Run box, type control printers, and select OK.

    3. Right-click on the icon for your printer, then select See what's printing.

      Printer selected from printer list, with "See what's printing" selected from the dropdown
    4. Select the Printer menu, then remove the check from Use Printer Offline.

      Printer menu with "Set As Default Printer" checked

    5. Try to print again.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

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