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Printer Alarm Light Flashes When an Error Occurs - PIXMA iP3600

Article ID: ART137978 | Date published: 05/13/2015 | Date last updated: 09/29/2020
 

Description

Identify and troubleshoot errors by the number of Alarm and / or Power light flashes on your iP3600 printer.

Solution

When a printer error occurs, the Alarm lamp flashes orange as shown below.
(A) Notes the number of flashes, and (B) represents flashes repeatedly.

Image shows Section A with three orange dots grouped to indicate the number of flashes, then Section B with three orange dots in a row but ungrouped to represent flashing


Alarm Lamp Flashes Orange

The number of flashes indicates the type of error that has occurred. Count the Alarm light flashes on your printer and take the appropriate action to correct the error described below.

Number of Flashes / Cause

Action

Two (2) flashes:

Printer is out of paper. / Paper does not feed.

Reload paper in the Rear Tray or Cassette and press the RESUME / CANCEL button on the printer.

Three (3) flashes:

Paper Output Tray is closed. / Paper jam.

  • If the Paper Output Tray is closed, open it. The printer resumes printing.

  • If opening the Paper Output Tray does not resolve the problem, or if the tray was open to begin with, the paper may be jammed. Remove the jammed paper, reload paper properly in the printer, then press the RESUME/CANCEL button on the printer.

Four (4) flashes:

Ink tank is not installed properly. / Ink may have run out.

  • If the lamp on the ink tank is not lit, the ink tank may not be installed properly.
    Install an appropriate ink tank.

  • If the lamp on the ink tank is flashing, ink may have run out.
    Replacing the ink tank is recommended.

  • If printing is in progress and you want to continue printing, press the RESUME / CANCEL button with the ink tank installed. Then printing can continue. Replacing the ink tank is recommended after the printing. The printer may be damaged if printing is continued under the ink out condition.

Note If multiple ink lamps are flashing, refer to Routine Maintenance and confirm the status of each ink tank.

Five (5) flashes:

Print Head is not installed. / Print Head is defective.

If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options.

Or if you still need help, visit our Canon Community by clicking the button below to get answers:

Link to Canon Community Forum








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Seven (7) Flashes:

Ink tank is not installed in the correct position.

  • Some ink tanks are not installed in the correct position. (The lamps on the ink tanks flash.)

  • More than one ink tank of the same color are installed. (The lamps on the ink tanks flash.)

  • Confirm that the ink tanks are installed in the appropriate positions.

Note Refer to Routine Maintenance and confirm the ink tanks are installed accurately.

Eight (8) flashes:

Ink absorber is almost full.

  • The ink absorber is becoming full.

  • The printer has a built-in ink absorber to hold the ink used during Print Head Cleaning.

  • Press the RESUME / CANCEL button on the printer to cancel the error so you can continue printing.

Nine (9) flashes:

The printer has not received a response from the digital camera. The digital camera or digital video camcorder connected is not compatible with this printer.

  • Check the device connected to the printer. Printing photos directly is possible only with a PictBridge compliant device.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

  • If the error is still not resolved, check if you can print another photograph.

Note When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge print mode on the device before connecting it to the printer. You may also have to turn on your device or select Play mode manually after connecting the device to the printer. Refer to its instruction manual and perform the necessary operations before connecting your device.

Thirteen (13) flashes:

Ink level cannot be detected.

  • The remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)

  • Replace the ink tank and close the Top Cover.

  • Printing with an ink tank that was once empty may damage the printer.

  • If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME / CANCEL button for at least 5 seconds, and then release it.

  • With this operation, the printer will stop monitoring the remaining ink level for the ink tank(s) in question. Please be advised that Canon shall not be liable for any printer malfunction or damage caused by refilled ink tanks.

Note If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh®).

Fourteen (14) Flashes:

Ink tank cannot be recognized.

  • The ink tank is not compatible with this printer. (The lamp on the ink tank is off.)

  • Install an appropriate ink tank.

Note Refer to Routine Maintenance for additional information to check the ink tank status.

Fifteen (15) Flashes:

Ink tank cannot be recognized.

Note Refer to Routine Maintenance for additional information to check the ink tank status.

Sixteen (16) Flashes:

Ink has run out.

  • Ink has run out. (The lamp on the ink tank flashes.)

  • Replace the ink tank and close the Top Cover.

  • Printing under the current condition may damage the printer.

  • If you want to continue printing in this condition, you need to release the function for detecting the remaining ink level. Press and hold the RESUME / CANCEL button for at least 5 seconds, and then release it.

  • With this operation, the printer will stop monitoring the remaining ink level for the ink tank(s) in question. Please be advised that Canon shall not be liable for any malfunction or trouble which may be caused by continuation of printing under the ink out condition.

Note If the function for detecting the remaining ink level is disabled, the ink tank is displayed in gray on the printer status monitor (Windows) and Canon IJ Printer Utility (Macintosh®).

Nineteen (19) Flashes:

An unsupported USB hub is connected.

 If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the printer.



Power Lamp Flashes Green and Alarm Lamp Flashes Orange Alternately

Image of a row of green and orange dots to simulate Power light and Alarm light flashing

A printer problem has occurred. These error indicate a hardware failure and are generally unrecoverable.

Try these steps to reset the printer:

  1. Disconnect the printer cable from the printer.

  2. Turn the printer off, then unplug the printer from the power supply.

  3. Plug the printer back in, then turn the printer back on.

If the error returns, the printer may require service.

There are two options currently available to you.

  1. Warranty Service – If you are within the 1-year manufacturer’s warranty and have your proof of purchase you are entitled to service or replacement. If you have purchased a CarePak Canon extended warranty, you may be entitled to additional options.  Please create or log into your Canon Account to obtain service.
     
  2. Out of Warranty – If you are outside of your warranty period, you may qualify for purchasing a replacement through the Canon Upgrade Program. Please contact our Sales group to inquire about your upgrade options at 866-443-8002.
     
To verify your support options please create or log into your Canon Account.


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