An Error Message Is Displayed on the LCD - MX432 / MX439
Article ID: ART137994 | | | Date published: 05/13/2015 | | | Date last updated: 04/28/2020 |
Description
Learn about the error messages that you may see on the screen of the PIXMA MX432 / MX439.
Solution
An Error Message Is Displayed on the LCD
ID: 8201353900_ EN_ 2
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Issue |
If an error message is displayed on the LCD, take the corresponding action described below.
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Cause | |||||
Summary |
Install the FINE cartridge.
Install the appropriate FINE cartridge.
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See Also | Replacing a FINE Cartridge |
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Cause | |||||
Summary |
Appropriate ink cartridge is not installed.
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
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See Also | Replacing a FINE Cartridge |
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Cause | |||||
Summary |
The FINE cartridge is not installed properly.
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges, then install them again.
Refer to [ Replacing a FINE Cartridge ] for how to install the FINE cartridges.
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Summary |
Make sure that each FINE Cartridge is installed in the correct position.
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See Also | Replacing a FINE Cartridge |
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Cause | |||||
Summary |
The ink cartridge cannot be recognized.
Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
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See Also | Replacing a FINE Cartridge |
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Cause | |||||
Summary |
The FINE cartridge cannot be recognized.
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged.
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See Also | Replacing a FINE Cartridge |
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Cause | |||||
Summary |
The ink may have run out.
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
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Cause | |||||
Summary |
The ink has run out.
Replace the ink cartridge and close the paper output cover.
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not satisfactory, if printing is continued under the ink out condition.
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Cause |
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Summary |
The ink absorber is almost full.
Press the machine's OK button to continue printing.
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Cause | |||||
Summary |
The machine error has occurred.
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Summary |
Some errors occurred while copying and a certain time passed.
Press the OK button to dismiss the error, and try to copy again.
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Cause |
Incompatible device Disconnect the cable from direct print port |
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Summary |
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Cause | |||||
Summary |
Scanning the print head alignment sheet has failed.
Press the OK button to dismiss the error, then take the actions described below.
If the error is not resolved, connect the machine to the computer and align the print head on the printer driver.
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Cause | |||||
Summary |
If a PictBridge compliant device is connected via a USB hub, remove the hub and connect it directly to the machine.
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Cause | |||||
Summary |
The protective material for the FINE cartridge or the tape remains attached.
Check the inside of the machine. If the protective material or the tape remains attached, remove it.
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Cause | |||||
Summary |
You may be able to recover from this error by replacing the ink cartridges. |
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Cause | |||||
Summary |
"****" is displayed in the alphanumeric character and depends on the error occurred.
Follow the procedures below.
Check 1: Check if the protective material is left inside the printer
Check 2: Check if there is any foreign material inside the printer
Check 3: Check the encoder film conditions, and clean it if it is smeared
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Cause |
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Summary |
- Check 1: Check if the protective material is left inside the printer
If the error occurs during on-arrival setup of the printer, confirm that all the protective orange tapes and white packing materials are removed.
-> [ Removing the Protective Material ]
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Cause |
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Summary |
- Check 2: Check if there is any foreign material inside the printer
If foreign material such as jammed paper is inside the printer, the FINE cartridge cannot move properly, causing faulty printing or Error 5100.
Check and remove any foreign material inside the printer, following the procedures below.
-> [ Paper Jams]
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Cause |
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Summary |
- Check 3: Check the encoder film conditions, and clean it if it is smeared
The printer detects the position of the FINE cartridge holder by the encoder film. If the film is smeared, the holder position cannot be detected properly, resulting in Error 5100.
Check the encoder film condition and clean it if it is smeared, while following the procedures below.
-> [ Cleaning the Encoder Film ]
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Cause |
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Summary |
Turn off the machine, and unplug the power cord of the machine from the power supply.
Plug the machine back in and turn the machine back on.
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Cause |
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Summary |
If replacing the FINE Cartridge does not resolve the issue, turn off the machine, and unplug the power cord
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Cause | |||||
Summary |
Reload the paper correctly and press the OK button.
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Cause | |||||
Summary |
The document is jammed in the ADF. Remove the document page jammed in the ADF, then press the OK button. Operate again after resolving the error.
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See Also | Paper Jams |
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Cause | |||||
Summary |
No document in the ADF.
Press the OK button to resolve the error, then operate again after loading documents.
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Cause | |||||
Summary |
Documents remain in the ADF.
Press the OK button to eject documents and press the Stop button to stop ejecting.
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Cause | |||||
Summary |
The document is too long or is jammed in the ADF.
Remove the document page jammed in the ADF, then press the OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation.
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See Also | Paper Jams |
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Cause | |||||
Summary |
The size of the loaded paper is different from that specified in the paper size setting.
Load the same size of paper as that specified in the paper size setting, then press the OK button.
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Cause | |||||
Summary |
Open the front tray to resume printing.
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Cause | |||||
Summary |
The paper output cover is open. Close the paper output cover.
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Cause | |||||
Summary |
If paper has jammed in the machine, clear the jam, reload the paper in the machine correctly and then press the OK button.
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See Also | Paper Jams |
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Cause | |||||
Summary |
A power failure has occurred or the power cord has been unplugged when the faxes are stored in the machine's memory.
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Cause |
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Summary |
Press the OK button.
After pressing the OK button, the list of the faxes deleted from the machine's memory will be printed.
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Cause | |||||
Summary |
The specified data cannot be printed.
When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
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SIMS Doc Id
8201353900